twogirlsandamom

Two Girls and a Mom

Fishers, Indiana 563 Sales On Etsy since 2008

5 out of 5 stars (195)

twogirlsandamom

Two Girls and a Mom

Fishers, Indiana | 563 Sales

twogirlsandamom is taking a short break

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Note from shop owner Thank you for stopping by our shop. We are on vacation until Oct. 21, 2019. If you have a question or need to reach us, please email us at twogirlsandamom1 [!at] yahoo.com We will respond as soon as possible.

Note from shop owner

Last updated on Oct 8, 2019

Thank you for stopping by our shop. We are on vacation until Oct. 21, 2019. If you have a question or need to reach us, please email us at twogirlsandamom1 [!at] yahoo.com We will respond as soon as possible.

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Reviews

Average item review
5 out of 5 stars
(195)
See reviews that mention:
quality 42 shipping 26 customer service 45

About twogirlsandamom

Sales 563
On Etsy since 2008

Around the web

Shop policies

Last updated on June 2, 2018
Two Girls and a Mom is dedicated to providing you with a pleasant experience and a quality product. We offer hand sewn products, hand-made jewelry, and hand-made papercraft items all done by myself and my two daughters. If, for any reason, you are dissatisfied with your purchase, please let us know why so we can improve on what we are doing. We want to do a great job and make things that you like.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
I don't accept returns
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
The customer must contact the shop owner to inform of an item to be exchanged within 3 days of delivery. Items will not be exchanged for sizing reasons due to the sizing being listed on the item listing. In-store credit will be given for returned items up to 14 days from the date your purchase is delivered. (International purchases up to 20 days). The exchange item(s) will not be shipped until the item to be returned is received by the shop. Returned items will be shipped at the customer's expense. Returned items must be returned in their original condition without being washed or worn. If you have any questions or concerns regarding returns, please convo. If the error is ours, we will make every effort to remedy the problem (shipping to remedy an error made by Two Girls and a Mom will be made at the shop's expense.)
Payment
We currently accept credit cards, Etsy gift cards, and payments through Paypal. If the item you have purchased is "ready to ship" we will ship it within 3 days of completed payment. If you choose to cancel your purchase, you will need to notify us within 24 hours of making the purchase. If notification occurs later than 24 hours from time of original purchase, our refund policy will be in effect.
Shipping
We generally ship through the United States Postal Service at Parcel Post rates. If you prefer priority or express shipping, we can accommodate that but you will be responsible for the additional shipping fees over and above what is listed in our item description. Please convo us with your request and we will provide you with a quote. If you would like to insure your purchase, please convo us so that the additional fee can be added to your total prior to purchasing. Two Girls and a Mom cannot be responsible for items that do not arrive at their destination and are not insured as long as there is proof that the item was shipped.

To Our International Customers:
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be, should they occur, and Two Girls and a Mom is not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees.
Additional policies and FAQs
Most of the items in our shop are custom made upon your order. Depending on the item, it may take one to four weeks to complete it and get it ready to ship. You will receive a notification when your item(s) are shipped so that you will know when they should arrive. If you need to have the item by a certain date, please convo us to make sure we can have it to you by that date prior to your purchasing the item(s). Thank you