twoinspireyou

If you are unhappy with your purchase and would like to return it, please contact us within 3 days of receiving it so we can assist you. Before a return request is accepted, we require a photo of the item being returned via Etsy Conversations. Once the return is approved, please ship the wreath in the original box with original packing materials within 7 days of receiving it. If the item is not shipped within the 7 days, there will be a 20% restocking fee. Please contact us with any questions. When we receive the package in our shop, we will refund your original payment minus shipping charges.
** If a wreath is returned without contacting us first, there will be an automatic 20% restocking fee.
** If a wreath is shipped back after the 7 day window, there may be a 20% restocking fee.
** If you received "free shipping" on your order, shipping charges of $22.95 will be deducted from the sale of the item before we issue a refund.
** If you'd like to exchange your wreath, shipping charges are the responsibility of the customer.
** Wreaths over 30" are considered "custom" and cannot be returned or exchanged.
** If your wreath is damaged during shipping, please provide photos of the damage to the wreath and the box and notify us immediately upon receipt so we can address the situation.
** If we receive a returned wreath altered or damaged by the customer, missing floral, etc, we will assess the damage at our shop and reduce the refund given accordingly.
** You will always be notified via email to the email on your account that your package has been shipped along with your tracking number. If your purchase shows "delivered" and you did not receive it, TIY must be notified within 5 days of "delivery" notification for us to properly investigate with FedEx(FedEx only allows for a 7 day trace). Lost packages are not our responsibility if we are not notified in a timely manner to help with the investigation of a lost package.
** Exception: Custom and holiday wreaths (Valentine's Day, Easter, Fourth of July, Thanksgiving, or Christmas) are NONrefundable if the request for a return/refund/exchange is within 10 days prior to the specific holiday.

If you have any questions about our policies, please don't hesitate to ask. We will be happy to answer any further questions you may have.

We accept Credit Cards, PayPal and Etsy Gift Cards. You do not need a Paypal account to pay for your order through Paypal. Click the payment button, and it will give you the option to pay with credit card without signing up for a Paypal account.

Attention ILLINOIS customers: We will be charging 7.5% sales tax on all purchases. Thanks for your understanding in this matter. If you have any questions, please feel free to convo or email us.

New to Etsy? Here's a great guide to help you with your first purchase: http://www.etsy.com/help_guide_checkout.php

For all continental US customers, we use FedEx Ground for business orders and FedEx Home Delivery for residential.
** For shipping OUTSIDE the continental US, please contact us before you purchase so we can determine the correct costs and set up a more accurate listing for you to purchase. Twoinspireyou is not responsible for any customs, duties or taxes levied against the packages that are shipped outside the US. This is the sole responsibility of the buyer.
**We will do our best to ship within 5-7 Business Days for most wreaths once payment is received. Please understand that during peak times our shipping dates may be extended without notice but we will ALWAYS do our best to create and ship within the timeframe given. Please don't hesitate to ask if you have questions about this.
** If you need your wreath expedited, please purchase the "rush service" listing below along with your wreath: https://www.etsy.com/listing/268598857/rush-order-rush-my-wreath-add-on?ref=shop_home_active_1
** When we ship via FedEx, we do not require signature at delivery. If you would prefer signature service, please contact us before checkout.

Thank you so much for supporting TwoInspireYou. We hope you love the wreath we created for you and are inspired by it! We look forward to sharing more with you in the future.

**While we may sell several of the same wreath, each one is made by hand with great attention to quality and detail. We always do our best to create with the exact materials shown in the photos but may need to substitute due to manufacturer change in materials or an unforeseen quality issue with current materials. If you have any questions or concerns, please don't hesitate to ask!

PLEASE KEEP IN MIND: We cannot guarantee the lifespan of a wreath that is placed outdoors. Any arrangement placed outdoors is going to weather according to your particular climate conditions and whether or not it's displayed in a covered location.
** If you display your wreath on a covered door, you will certainly get longevity out of it, provided it's not in direct sunlight.
** As stated in our berry wreath descriptions, please keep this particular wreath on a covered door as these cannot take take on any moisture.
** Also, we offer a "UV/water resistant" spray for your wreath. We will spray your wreath with a UV protectant/moisture block spray. It is not guaranteed to completely protect your wreath from all exposures, but will give your wreath longevity. You can add it to your cart here:
https://www.etsy.com/listing/193991528/spray-for-wreath-wreaths-wreath?ref=shop_home_active_1
For additional information or questions, please do not hesitate to email us at: support [!at] twoinspireyou.com

This Privacy Policy describes how and when Twoinspireyou (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Twoinspireyou (www.etsy.com/twoinspireyou/MyEtsyShop), contact me, or otherwise use my services through Etsy.com or its related sites and services.

You agree that by purchasing an item from Twoinspireyou or otherwise interacting with Twoinspireyou, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Twoinspireyou immediately.

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through Twoinspireyou. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use and share your information in several legally-permissible ways, including:

  - As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;

  - When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

  - If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

  - As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use;

Information Sharing and Disclosure

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

  - With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;

  - With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:

Google Analytics, which helps me understand how visitors browse Twoinspireyou. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


  I share you personal information with these third parties, but only to the extent necessary to perform these services;

  - In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  - In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.