TheTiltedWillowShop

The Tilted Willow

27662 Sales

TheTiltedWillowShop

The Tilted Willow

27662 Sales On Etsy since 2013

5 out of 5 stars
(5980)

Shop owner

Tiffany

Contact

Announcement   Welcome to The Tilted Willow formerly known as Two Little Hoots Designs

We have a 10-14 day turnaround time on orders right now excluding:

• Charles River Rain jackets, (2-3 weeks)
• Charles River Pullovers (2-3 weeks)

--------ALL SHIP DATES ARE SHOWN ON YOUR ORDER BEFORE YOU PAY YOUR INVOICE AT CHECKOUT..........


***For LOCAL orders being picked up at the shop use coupon code NOSHIP at checkout. Thanks!*** Only for orders that do not need to be shipped.

Please read our policies before placing your order as we do not refund unless there is an error on our part
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Announcement

Last updated on Jun 26, 2018

Welcome to The Tilted Willow formerly known as Two Little Hoots Designs

We have a 10-14 day turnaround time on orders right now excluding:

• Charles River Rain jackets, (2-3 weeks)
• Charles River Pullovers (2-3 weeks)

--------ALL SHIP DATES ARE SHOWN ON YOUR ORDER BEFORE YOU PAY YOUR INVOICE AT CHECKOUT..........


***For LOCAL orders being picked up at the shop use coupon code NOSHIP at checkout. Thanks!*** Only for orders that do not need to be shipped.

Please read our policies before placing your order as we do not refund unless there is an error on our part
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Tiffany

Contact shop owner

Tiffany

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About

Your story in one sentence.

How did you start your shop? How does it all work?

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Shop members

  • Tiffany Gray

    Owner, Maker, Designer

Shop policies

Last updated on July 5, 2018
Welcome to The Tilted Willow, thanks for stopping by!!!

Our normal processing time is 10-15 BUSINESS days (Monday-Friday, excluding holidays). We have experienced delays during peak times and holidays. Please check our shop announcements BEFORE placing your order.

Make sure to look through all of our listings & favorite our store, so you can keep up with our most recent listings. Don't see exactly what you're looking for or want a product changed to your specifications? We will try our best to accommodate your custom orders. Please message me to discuss your custom orders or with any other questions. We no not exchange or take returns due to out of stock and seasonal inventory for any reason!! Thanks!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
The Tilted Willow does NOT accept returns or give refunds! Once your purchase is made it CANNOT be cancelled for any reason.

Please make sure to include your initials in the proper order {FIRST, LAST, MIDDLE} in the message section when placing an order. We will make your order according to your specifications. Because of the product being completely personalized, we can NOT accept returns or give a refund, so please check your order for correctness or message me with any questions before submitting your order.

We wants to ensure your complete satisfaction. If you are unsatisfied with your order, please contact me within 2 days upon receiving your order and we will try our best to resolve any problems.

The Tilted Willow does NOT accept returns or give refunds!
If there is an error on the shop's part we will gladly send you the corrected item after we receive the incorrect item back at the shop.
Payment
Payment is due in full at the time of purchase. The Tilted Willow accepts payments through Paypal or with any major credit card.

We will not cancel or refund an order unless there is an error on our part. If you order it the transaction is final. Again, once a purchase is made you will not be able to cancel for any reason so please check your order to be sure.
Shipping
Please expect 2 full weeks for production before your order ships, some items require 3-4 weeks. There are no refunds for not reading our shop policies and announcements before ordering as ship dates are also listed on your order at checkout.

TO CHECK THE STATUS OF YOUR ORDER:
-Click "Your Account" in the upper right corner of your screen
-Select "Purchases and Reviews"
Find your order with Two Little Hoots Designs, and you'll be able to see whether your order is pending or shipped (and when it is scheduled to ship).

We use USPS First Class or Priority Mail (2-3 day shipping) in most instances.

You will receive an email from Etsy when the item(s) have shipped.

We are not responsible for items that are lost during shipping. Once we leave the package at the post office we have no control over delivery. If your tracking information states that an item has been delivered but you have not received it please contact your local post office.

All orders will ship to the shipping address you've set up with your Etsy account unless you specify otherwise at checkout, so please make sure you have the correct address listed, and that it is spelled correctly. I cannot be responsible for orders shipped to incorrect addresses because of spelling errors or an incorrect address listed on your Etsy account. If you have placed an order with incorrect shipping information, please message me as soon as possible so that I may correct the address before shipment.
Additional policies and FAQs
Please list all the information requested in the message to seller.
The average turnaround time on items is assumed once the completed information for an order is received. If information is missing, we will attempt to contact you through Etsy. Once the missing information is received, the turnaround time starts over.