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twolittlemonkies' Shop Announcement

Welcome to Two Little Monkies!

MATERNITY LEAVE - Our 4th child is due in early April and I will be closing my shop for maternity leave once he arrives. I plan to reopen in the early summer.
All items currently shown in my shop are ready to ship and will be available to purchase until my shop closes. I will not be taking custom orders until I return.

BUSINESS HOURS: Monday-Friday, hours vary
Saturday and Sunday are usually reserved for family. I do sometimes ship orders on Saturdays, and I only occasionally answer messages on the weekend.

IMPORTANT! - If you have sent me a message, you can expect a reply in 12-24 hours during normal business days. If you have not heard back from me in about 36 hours, please bump your message by sending me a quick message to check in.

✿ SHIPPING : Most items are READY TO SHIP, and will ship in 1-3 business days. Shipping for small orders is via USPS First Class mail and will arrive in 2-5 days. Larger orders or orders of 2 or more pillows will ship via USPS Priority Mail. If you need your order quicker, please send me a message prior to ordering so I can adjust the shipping costs for you.

International customers - International orders are shipped USPS International First Class Mail and average delivery time is 2-4 weeks, although some packages may take up to 6-8 weeks to arrive. The buyer is responsible for all taxes, duties and fees.

Local pickup is available for customers in the Lansing area, see my shop policies for more information.

Most of my photos are "stock photos" meaning the size, shape and fabric placement of the item you receive may vary slightly from the one that is pictured. I strive for quality with all of my products and use my own templates or patterns for all of my products. All fabrics are washed and dried prior to use to prevent shrinkage.

✿ CARE and SAFETY : Please refer to the item's listing for care instructions.

Please do not leave babies and young children unattended while using my products!

See more detailed safety/care instructions on each item here: http://two-little-monkies.blogspot.com/2012/11/two-little-monkies-product-safety-and.html

✿ SHOP POLICIES : For more information on my shop, products and shop policies: http://www.etsy.com/shop/twolittlemonkies/policy

✿ CONTACT : http://www.etsy.com/conversations/new?with_id=9679645 or email: two_little_monkies [!at] yahoo.com

Thank you for visiting my shop!

twolittlemonkies' Shop Policies

Welcome

Welcome to Two Little Monkies!

In my shop you will find unique handmade items for babies, children, and parents. I strive to provide my customers with products that are not only fun, adorable and unique, but also high quality items that will last for many years.

Payment

I accept PayPal or direct payment via credit card through Etsy.

Sales tax of 6% will automatically be added to orders from Michigan residents.

International customers are responsible for all duties, taxes and fees.

Shipping

All of the items in my shop are in stock and ready to ship (unless otherwise noted) and orders will ship in 1-2 business days.

DOMESTIC (US) SHIPPING
Most of my items are shipped via USPS First Class Mail and will arrive in 2-5 days. Orders of 2 or more Travel Neck Pillows or much larger orders, will ship USPS Priority Mail and will arrive in 2-3 days.

If you need your purchase sooner, please contact me and I can give you a quote for upgrading shipping to Priority or Express.

INTERNATIONAL SHIPPING
International shipping prices are much harder to calculate for multiple items, so please contact me before making your purchase and I can give you a more accurate shipping cost. I will send a refund for the overage in shipping costs, when needed.

International orders are shipped via USPS First Class International Mail. Canadian customers can expect 1-3 weeks for delivery and other international locations will be approximately 1-3 weeks on average for delivery (occasionally, it may be up to 6 weeks).

International orders are responsible for all taxes, duties and fees associated with the shipment of the order.

All shipping prices include delivery confirmation and an email with the tracking information will automatically be sent through Etsy or PayPal when your order ships.
Insurance is included on all international shipments for your protection and mine.

LOCAL PICKUP
Local pick-up is available for those in the Lansing, MI area. Use the coupon code: "localpickup" to remove shipping charges from your order.

GIFTS
All items are packaged and ready for gifting!

Price information is never included with domestic orders (it is required for customs on international order). A card with a gift message can be included with orders by request!

Many of items will be packaged together, unless otherwise specified. If you purchasing multiple items and will need them packaged a certain way for gifting, please specify this in the "Message to Seller" when you place your order.

Refunds and Exchanges

If your item is damaged during shipping, has shipping delays or does not arrive within the shipping time estimate, please contact me as soon as possible!

Refunds and exchanges can be given within 45 days of purchase for inventory items that have not been used, washed or damaged. Returns are not accepted on custom items!
Return shipping is the the responsibility of the buyer.

If you are unhappy with your purchase for any reason, please contact me and I will work with you to try to make it right!

Additional Policies and FAQs

If you have any questions about my products or my shop policies, feel free to contact me at: two_little_monkies [!at] yahoo.com - I am happy to work with any of my customers to be sure you are completely satisfied with your experience!

As an online retailer, feedback is important to my business and your feedback is always appreciated. If you ever have a problem with your transaction or an item that you have purchased, please contact me first so I can try to make it right, before you leave feedback.

Last Updated September 15, 2014