Payment is due after purchase preferably through PayPal or Direct Check out by Etsy.
Your item will not be shipped until payment is received.
I reserve the right to cancel a transaction if payment or payment arrangements are not received within 48 hours, or if I cannot process your order because materials are unavailable or if I cannot process any order due to lack of information from the buyer (color, size, etc.).

---It is mandatory to read this shipping policy before any purchase action.
Once you've proceed with purchase the shop owner assumes you agreed this shop shipping policy.---

WHEN PLACING AND ORDER IS MANDATORY TO PROVIDE A PHONE NUMBER AND AN E-MAIL ADDRESS YOU CHECK OFTEN. BOTH ARE REQUIRED TO FILL OUT YOUR SHIPPING LABEL. USE THE "Add your personalization" FIELD.

Ready to ship items are shipped within 1-3 days after your purchase.
Made to order items have a 1-2 weeks turnaround time, I always let customers know the expected turnaround time at time of order.

++For Italy customers, all items are shipped by a courier service: United Parcel Service (UPS) or Crono Express by Poste Italiane.
All shipments in Italy are trackable. Your phone number and an e-mail address you check often are required, provide this information in the "Add your personalization" field.

++For Europe customers, all orders over 50 euros are shipped by an international courier service (UPS or DHL). Your phone number and an e-mail address you check often are required, provide this information in the "Add your personalization" field.
All orders under 50 euros are shipped using Posta Priority Internazionale by Poste Italiane. This service is traceable only within Italy borders.

++For US and CANADA customers, all items are shipped by an international courier service (UPS, SKYNET or DHL). All shipments are trackable. Your phone number and an e-mail address you check often are required, provide this information in the "Add your personalization" field.
All orders under 30 euros are shipped using Posta Priority Internazionale by Poste Italiane.

++Shipping rates include all costs for packing, handling and shipping your order.

For not delivery, delays or lost parcels, get in touch via convo within 20 days after you receive the shipping notification if your parcel doesn't show up.
If your address is wrong or if you are not at home when your parcel is delivered, usually parcels are sent back to Italy.
It is very important you to get in touch within 20 days after you receive the shipping notification if your parcel still doesn't show.
After 45 days if your parcel has not come back to Italy, it can't be found or refund.

TwoPoints Couture is a tiny small business, I don't handle a large amount of shipments so I look for the best choice to assure your order will travel safe. Shipping is a real cost and I pay for it. Hope you'll understand.

**VERY IMPORTANT**
ALL TAXES payment required from your local post office or customs are up to you.
TWO POINTS Couture is based in Milan, Italy.
Remember your are importing goods and your country customs have a legislation about custom taxes and import fees.
I'm not responsible for these additional costs.

**How much time does your item travel before you can welcome it?**
USA/CANADA: 5-7 working days with UPS/DHL/SKYNET WORLDWIDE EXPRESS
10-20 days with Posta Priority Internazionale by Poste Italiane.
UE countries, not UE countries and Mediterranean countries: 3-5 working days with UPS/DHL
5-20 working days with Posta Priority Internazionale by Poste Italiane.
These considerations are based on my own experience.
During holidays shipment timing changes a lot and I highly recommend to purchase with lots of time in anticipation before holidays season.

I do my best to send your parcels on time, since I'm not traveling with your precious gifts under my arms and they are under worldwide mail services care, I do my best to ensure everything will get on time. Don't forget holiday season is high season for worldwide parcel services!

**ABOUT EXTRA SIZES AND SIZES OUT OF CHART**
I do work on several extra size orders.
Not all garments I offer in my catalogue admit larger sizes so I ask you to convo me before ordering.
All orders in extra sizes are made as "CUSTOM ORDERS" and there is always an extra fee charged for extra material required. This extra fee changes according the item.
If your size is not in my size charts, feel free to convo me anytime to request more info about the item you are interested. I will list a custom order for you.
Keep in mind EXTRA SIZES CUSTOM ORDERS CANNOT BE EXCHANGED OR RETURNED.

**NOTE**
TwoPoints Couture does not make arrival guarantees. Please order with plenty of time to ensure the arrival of your packages. I can't be responsible for not delivery, delays or lost items, unfortunately, I cannot control worldwide postal service. Keep in mind that any holiday season is high season for parcel services.


Thank you : )

Information I Collect:
To fullfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order), if you contact me directly.

Why I Need Your Information and How I Use It.
I rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide my services, such as when I use your information to fullfil your order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- As necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU:
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Diana Fabiola Ramírez, am the data controller of your personal information. If you have any questions or concerns, you may contact me at dianaramirez [!at] twopointscouture.com
Alternately, you may mail me at:
Diana Ramírez, Via Keplero 10 20124, Milano MI
ITALIA