Anonymous on Mar 17, 2011
Fast shipping + a surprise bonus! Thank you!
Anonymous on Mar 16, 2011
The shipping was really quick and the spices are so fragrant and fresh that I can't wait to cook with them! Thank you!
Anonymous on Feb 9, 2011
Amazingly delicious! Thank you so much!!
Everything we make is 70+% organic and 100% natural. Nearly all (approx. 90%) of our products are VEGAN, but all are veggie friendly and made using only the highest quality herbs, oils, clays, salts, and spices.
We love what we make and use it ourselves. All products are tested on us before being listed onto Etsy. This includes everything; of course, what works for/on us may not work on you - skin/hair types do differ. That's what makes us unique!
Please read ingredients thoroughly as we cannot be held responsible for allergic reactions. This includes items produced for internal as well as external use.
Incense should be burned in a well ventilated room in a fire-proof container. We cannot be held responsible for accidents resulting from negligent handling of incense or incense burning apparatus, such as charcoal, etc.
Please use/apply all products wisely. If you have a concern that you may be allergic to an item, a patch test is recommended.
HOW TO PERFORM A PATCH TEST - wet/cleanse a small area of skin on the inside of your forearm. Apply prepared/moistened product in minute quantity. Wait 5 minutes. Rinse. Watch for risen, red, or irritated tissue as this may be a sign of a reaction. Discontinue use if such should occur.
Enjoy all of your natural products and take heart in knowing they are chemical free and made entirely by hand! :o)
Accepted payment methods
It is not necessary to have a PayPal account to make a purchase via them. Simply follow the instructions provided at PayPal's website.
If your payment is not received and you have not contacted us re. your purchase, we may have to cancel your order.
If you have trouble making a payment, convo us and we'll see if we can help you. Thank you for choosing Two Strands Soap Works!
Most items are shipped within 5 business days upon receipt of payment. Please note: orders placed on Saturday and Sunday may not ship until the following weekend.
Orders are managed Saturday and Sunday, barring holidays and unusual circumstances.
Please understand that this is not our sole business - we do have regular day jobs that keep us away from Etsy Mon - Fri.
If your purchase requires extra processing time (because of size or specialization, as in a custom order), we will contact you and keep you updated as to the status of your order.
Your purchase will be carefully wrapped, proofing it against damage to the best of our ability; however, we can not be held responsible for rough handling by postal carriers, lost or stolen items, or other acts of chaos as these are beyond our control.
If you would like your items shipped with insurance OR a shipping confirmation, please state so in a note to us. This will incur additional shipping fees.
The address you provide during checkout (the address you provide Etsy for billing) is the one that will be used to ship your products. Please make sure it is correct! You are solely responsible for whether something arrives at your address or not. Please double check.
Postal insurance is recommended, esp. on large orders.
Refunds and Exchanges
We accept no responsibility for allergic reactions due to ingredients, packaging, etc. It is up to you to know what your skin/body can handle. This includes situations when you are purchasing an item as a gift. Please buy responsibly and read all ingredients. The risk is yours.
We are also not responsible for accidents/reactions occuring from assoc. with our products, incl. but not limited to shower/bath injuries, etc.
Please read each item's description carefully before making your purchase.
Additional policies and FAQs
Simply inquire and we'll see if we can make your dream come true.
Two Strands can also build gift baskets. Just inquire and we'll do our best to help make something special. Gift baskets will warrant additional fees. We will happily negotiate the price with you!
If ever you need a note card with an item you've ordered, please contact us! We'll gladly include a card with your sentiments for no extra charge.
Custom Soaps - Custom soap blends can take up to 8 weeks to prepare. Each batch must rest for 6 weeks minimum before it is safe for use. If you are interested in placing an order for a custom soap, you may be required to purchase up to 1/2 or more of the batch (anywhere from 12 - 24 bars). You may also be required to cover the cost for other items, including pricy essential oils.
All custom orders may take longer and will depend entirely on the nature of the order.