twotenhandmade's Shop Policies
Hi! Thanks for stopping by Two Ten Handmade. Here at Two Ten I strive to provide you with original designs, hand crafted in my smoke-free studio with the finest of materials. Should you have any questions, comments or concerns, please hit that contact button!
Forms of payment that are accepted are Money Orders, PayPal, and Credit and Debit cards (via PayPal). Sorry, I do not accept personal checks. If the item is not paid for in 7 days, the item will be re-listed in the shop, unless you contact me and arrange and alternate method of payment.
I ship completed items within 2 business days of your payment, custom orders within 2 weeks. Should this change, there will be a notice in my shop's main page. I ship via USPS, if you'd like upgraded shipping, please convo me.
Shipping prices in my listings are quoted for single item purchase, as well as additional item purchases and (new!) include a delivery confirmation. You are encouraged to track your package with the provided confirmation number. Two Ten Handmade is not responsible for lost or damaged packages.
If you would like an alternate or upgraded form of shipping (like UPS), simply message me and I will adjust your total accordingly. I prefer shipping to the US & Canada, but if you live outside these countries, please message me to arrange another method of shipping.
Refunds and Exchanges
If for whatever reason you're not happy with your purchase, you may send it back for an exchange or repair, or a complete refund (less shipping) within 30 days. I work hard for my positive feedback in product and customer service, and while mistakes can happen (I'm a human making everything by hand) I truly want to work with you to get you an item that you're in love with! If there is an issue, please email or convo me before leaving your feedback.
Regarding personalized & custom items, all sales are final. When ordering, please make sure you double check your spelling, fabric selections, measurements and other information to make sure your item arrives as specified. As with any hand made item, there are always variations in each item.
Additional Policies and FAQs
If you see an item or a certain fabric you like, and would like me to create something for you that isn't listed, please let me know! I will gladly create a custom order for ya!
I ship from Coatesville, PA (19320).
Last Updated April 8, 2014