TyddynBryn

I cannot deal with any claims for lost parcels until 15 WORKING (Mon - Fri) days have passed for UK orders, 20 working days for European orders and 25 working days for International orders. These are the guidelines set by Royal Mail and I cannot deal with missing parcels until this time.

Once a claim has been made I will arrange to send you a replacement, or an alternative if no longer available, or a refund.

I accept Paypal methods of payment only as it is more secure for both customer and seller!

I send my orders with Royal Mail, if you require special delivery or signed for, please contact me before making the transaction; I will calculate the shipping cost and create a custom listing for you.

UK - Orders are sent via Royal Mail 1st Class post and should arrive within 1-2 days.

With all international orders buyer is responsible for any customs duties incurred on the packages.

INTERNATIONAL - Orders are sent International Standard and should arrive within a week or two, but can sometimes take much longer, depending on security at customs/frequency of airmail flights etc.

There are currently delays being experience between the UK and the US at present with some mail taking up to 6 weeks or more to arrive.

I cannot deal with any claims for lost parcels until 15 WORKING (Mon - Fri) days have passed for UK orders and 25 working days for International orders. These are the guidelines set by Royal Mail and I cannot deal with missing parcels until this time.

Once a claim has been made I will arrange to send you a replacement, an alternative if no longer available or a refund.

A customs declaration form will be completed on posting for all international parcels and it is once again noted that you, as the buyer, are responsible for any import duties or taxes incurred on receipt of the parcel into your country.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services, and through www.tyddynbryn.com and www.tyddynbryn.com (related to Etsy.com).

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services e.g. to enable these companies to deliver your order.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain some parts of this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to seven years to comply with current tax legislation.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, ElanornSmallcombe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at TyddynBryn [!at] gmail.com Alternately, you may send a letter to me at: Ysgubor Mawr Penclawdd, Rhos, Llandysul, Carmarthenshire SA44 5HF