beadgirl88 on Apr 21, 2015
Lovely mug! Carefully packaged and promptly shipped. Artist is very responsive!
babytulabee70 on Mar 27, 2015
Highly recommend, exceptional craftsmanship! Thank you so very much!!
Accepted payment methods
- Accepts Etsy gift cards
Because each location will vary the shipping price slightly, occasionally I will find that I have charged too much for shipping. In these cases, I will contact you before shipping your package and offer either a refund for the difference, a gift certificate for the difference to my shop, and if the box is large and it won't add more than a few pennies to the shipping price, I'll offer to send you a free surprise mug or bowl.
Items will be shipped via USPS Priority mail and will be sent on the earliest postal day after purchase.
Items will be double boxed and wrapped in shipping paper to ensure it arrives safely.
BUYERS OUTSIDE OF THE UNITED STATES - I realize shipping costs are extremely expensive. There are first class rates available at approximately half the price, however first class packages can not be tracked after they have left my hands. Because I can not track packages, I prefer not to offer this shipping option.
Refunds and Exchanges
Once an item has been shipped, I'm unable to do exchanges due to buyers remorse simply due to the individual nature of my items and the great expense in shipping. I can only issue a refund or exchange if the item is damaged or if you feel the item was grossly misrepresented in some way. If this is the case, the listing will be reviewed and decisions will be made on a case by case basis.
I do my best to detail and photograph anything that I might consider a flaw in the piece and discount accordingly.
Items are generally shipped 24 hours after payment is received. If you need to cancel the order for any reason before I have shipped, simply contact me and I'll be happy to issue you a refund.
Additional policies and FAQs
Specific items that can't be sold to someone else (such as printing a name on a piece) will require a non-refundable 50% deposit up front. Items that are more generic will be made and you will be sent the link so you have the option to purchase the item when it is ready.
Please feel free to contact me with ideas of what you would like to see more of such as "more big blue mugs" and I'll keep those requests in mind.