umeone's Shop Policies
Welcome to umeone! I base my business practice on the Golden Rule- to treat others as I would want to be treated. I've grown up in the service industry and my motto is to treat each Customer as if they were a Guest in my home. My favorite part of the transaction is hearing back from you that you are pleased with your purchase and overall shopping experience. I strive to exceed your expectations and your feedback helps to keep me on the right track.
My Stoneware Sculptures are hand built pottery made by me. I use mid-fire clay and the glazes used to paint these Stoneware pieces are Lead-Free and Food Safe! Each of my Sculptures are individual pieces and will vary from piece to piece. My Inspiration for my Pottery comes from my love of the Tropics, Tiki, Dogs, the Beach and whatever makes it's way into my minds eye!
I love putting little Collections together to make a big statement. These one of a kind assembles are vintage or antiques that I love to display and use. I find one item that peaks my interest and start adding pieces to make a Collection, sometimes taking me months to find just the right pieces.
My Up-cycled one of a kind creations are done with vintage items and vintage Jewelry.
I have spent years collecting things that I love today, gone on to someone else tomorrow! Look around the Shop you just might fall in love.
Direct Checkout through Etsy or Paypal are my preferred payment option. You can also check out with Paypal using a Credit Card.
Your item will be sent Priority Mail as soon as payment is received, Monday - Friday! On large heavy items I will ship within the United States using USPS Parcel Select if there is a substantial price difference. I'm always happy to combine shipping and save you money.
For International Buyers I ship using USPS Priority International Shipping or Flat Rate International Priority Shipping.
Refunds and Exchanges
No Returns or Refunds. Refund will only be given if the item is misrepresented in the ad ( if I make a mistake) or if it is one of my Pottery pieces and you are not happy with it, I will be crushed but, will do my best to make sure you are satisfied.
Return shipping is non refundable and is the responsibility of the purchaser. Please read the description, ask questions and check Photos as they are part of the description! Any grievance must be addressed within 3 days of items arrival to you, we can then work out the details. I am a reasonable person and want to make your experience a pleasurable one.
I ship most items using USPS Priority Mail. Your purchase is insured and tracked. I do my best to package your items carefully, to ship safely. If your item arrives broken, please take pictures of the package and the contents, you will need this as proof of damage for the Post Office. Report the damage to your Post Office and file an Insurance claim with them. I will help you in any way I can but, will not be held responsible for damage done by the Post Office.
Additional Policies and FAQs
I print out the Customs form through Paypal or Etsy, so whatever they require is what I do. Please contact me with your location for an accurate Shipping Cost.
International Buyers are responsible for any Custom Charges that are required through your Country.
Last Updated April 3, 2015