uncommondoormats

3705 Sales

uncommondoormats

3705 Sales On Etsy since 2014

5 out of 5 stars (743)

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Average item review
5 out of 5 stars
(743)
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quality 134 shipping 117 customer service 86
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About

UncommonDoormats

UncommonDoormats is a leader in reinventing doormats. We strive every day to create mats that are unique and personal for every one of our customers. You can create any custom or personalized design you can dream up here on our site.

We love doing this and want our customers to be extremely satisfied with the product we deliver. Each mat is hand painted to ensure precision and great quality.

Designing these mats is so much fun for us. It allows us to create something for you that you keep at your home and share with everyone who comes to your door.

Thank you so much for visiting our shop and for allowing us to bring something great to your home. We hope you love what we have to offer!

-The UD Team!

Around the web

Shop members

  • Andrea

    Owner

Shop policies

Last updated on September 26, 2018

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Any doormat that has been customized, even color changes (ones we do not offer) is non-refundable unless there was a mistake on our part. If you are unhappy with a non-custom product we will refund your money minus the shipping charges as long as you have NOT used the mat. Items must be returned within 7 business days.
Shipping
We have decided to go with a flat rate shipping price. Doing this allows us to get you the best possible shipping rate. We usually ship UPS unless it is an international shipment, an APO or 1-3 day shipping. If it is an international, an APO or 1-3 day shipping then it will ship USPS.

If for some reason you need us to use a specific carrier please send us a message BEFORE you purchase so we can make any shipping rate adjustments.

If you need RUSH shipping please message us BEFORE you purchase in case there are additional fees.

Domestic shipping (within the USA) - 2-9 days. Please note that this is not guaranteed. Shipping can be effected based on weather, national holiday's, the holiday season or just the carrier themselves.

International shipping (outside of the USA) - 2-6 weeks. The period of time it takes to receive an international package is based on location, customs, weather, holiday's and other issues we might not be able to predict. Please be aware that if the package is shipping with USPS we are unable to get specific tracking information once it has left the US and it just takes a little more patience. Please be aware that sometimes, depending on the country it is going to, there might be an additional customs fee. We have no control over this and are not told about this fee before it occurs. We cannot be responsible for this fee.

Please use your tracking information to keep track of your package. We hope it arrives as swiftly as possible. However, things sometimes happen. If you are wondering why you have not received your package check to see if it was delivered, if it has been and you have not received it please check with neighbors sometimes there are mix-ups. If they do not have it please reference the address you shipped to. Please also check to see if you have provided the correct shipping address. If you have not please reach out to the carrier to have them re-route the package. If it is on its way back to us please note we are not responsible for the shipping charges to re-send it. If you have still not received it please reach out and we will do the best we can to track it down with you.
Additional policies and FAQs
Although we make every effort to ensure our products are represented as accurately as possible in our images and descriptions; we cannot guarantee that what you see is what you will get. Coir is a natural fiber and since we cannot control nature it's shade will vary accordingly - even within the same roll! Further, the brand, model, age and calibration of the monitor you are are using to view these images will have an impact as well. If you have questions about the color, size or anything else, please contact us before you make your purchase.

FAQ:
Can I order a custom size?
Yes, we keep stock on hand. We charge by the square foot. Please message us with your dimensions and what you would like on the mat and we will create a proof and get you a quote for the mat.

If there is a specific date I need the mat will you rush an order?
Yes, we will rush an order. There may be an additional cost you might have to incur to rush an order if we are extremely busy. However, if we are able to accommodate the rush there still might be an additional cost for the shipping.

Can I send an image and font that I want on the mat and have you replicate it?
Yes, let’s just not interfere with trademarking. You can send the font name and if we do not have it in stock we will try to download it, otherwise we will match it to the closest font we have. You are also permitted to send images of what you would like on the doormat.

What is the thickness of the mat?
The mats are 1/2" - 5/8” thick.

Do you ship outside the USA?
Yes, the cost for shipping it quite expensive but we are happy to ship wherever

Can I change the color of the design on the mat even if it is not offered?
We try to accommodate all color changes. Sometimes we have to mix colors so there might be a slight variance.
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We always recommend that you keep the mats out of direct contact with the elements. Under a covered area is best.

Please note the following: Having a mat in one place for any long period of time when it is in direct contact with the elements will create a difference in the concrete or the surface that it is covering. That is because of how the surface is in contact with the elements, not the mat itself. Rarely, when the mat gets extremely rained on, natural tannins in the coconut fibers will wash out and leave a stain on the surface it is on. This is similar to the stains left by leaves after a heavy rainstorm on concrete which will fade over time.