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Shop policies

Last updated on April 30, 2022

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Thank you for shopping at Uncommon Envelope! Below you will find our general policy information. If you should have any other questions or concerns, please feel free to contact us at any time.

Accepted payment methods

Returns and exchanges
Because we deal with fine paper products, all sales are final. Should your order arrive damaged from mailing or if we ship you an incorrect item, please notify us immediately. We will work something out to satisfy your order.
PAYMENT: Accepted via Paypal or Google Checkout.

To make payment via Google Checkout, please select "Other" as mode of payment. In "Message from the Buyer" type in your Google Checkout email. We will send you an invoice for your order.

STATE OF WA ORDERS: All order shipped within Washington state will be charged sales tax.

Payment in full is due prior to shipping of any item.
DOMESTIC: Orders will be shipped via USPS First Class within 3-4 business days of receiving payment in full. We are happy to upgrade your shipping to Priority Mail upon request. Please let us know and we will send you a revised Paypal invoice.

*IMPORTANT NOTE: Your order will be shipped to the address you provide at the time of checkout on Etsy. Please be certain your name is correct and your Etsy and Paypal addresses are the same to avoid confusion and delay. UE is not responsible for shipping to an address that is not kept current by the buyer.

INTERNATIONAL: We gladly accept international orders. Please convo me BEFORE ordering, so that we may research shipping costs for you. We can post a CUSTOM ORDER listing for you with the items you wish to buy and the correct shipping cost. Once we post your Custom Order Listing, we will convo you with the link to purchase. IMPORTANT: Custom Order Listings must be paid for within 24 hours or they will be canceled. We do not "hold" items as this ties up my stock. Also, UE does not cover the cost of any customs, taxes, duties, etc. you may incur upon receiving your purchase.
Additional policies and FAQs
WHOLESALE ORDERS: Are encouraged! Please contact Uncommon Envelope to discuss these opportunities further.

CONSIGNMENT: We are not accepting consignments at this time.

CUSTOM ORDERS: Available upon request with a minimum quantity of 25 card/envelope sets. Pricing to be determined once the scope of the project is fully understood by UE.

MEDIA INQUIRIES: Please contact Maggie directly for information and permission to use images. We love working with the media and welcome coverage - we just like to know about it and give you the best information and images we have.