unfamiliarceiling

Cuddly Handmade Curiosities

unfamiliarceiling is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

unfamiliarceiling is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 6, 2011
Welcome to the fine print of Unfamiliar Ceiling.

- p h i l o s o p h y -
You know that feeling of waking up in an unusual place, whether it be a friend's place, a cold hotel room or a sterile hospital wing, and looking up at the unfamiliar ceiling? That feeling of peculiarity and curiosity is what I aim to capture in the items I create and handpick from local thrift shops. I hope the items you find in the shop can add a sense of whimsy, wonder, fascination and fun to your dwelling or wardrobe.

- p r o d u c t i o n -
All handmade items are produced in my home in rural Kentucky. We have a pet free and smoke free home, which has a giant yard with no trees and backs up onto a rolling country farm. All vintage items are purchased from surrounding secondhand stores and estate sales.

- m a t e r i a l s -
I use free trade, upcycled, ecological and natural materials when possible. Please see the item descriptions for specifics. If you find an item you adore, such as a fuzzy, hand knit lovey, but happen to be allergic to wool, convo me! I want everyone to be able to enjoy what I create and will gladly use alternative materials when applicable.

- s a f e t y -
I really think this goes without saying, but as a mother I just feel I must. Many of the items in my shop do pose a choking hazard for young children. Please consider this when making your purchase!

Accepted payment methods

Paypal
Returns and exchanges
- r e f u n d s & e x c h a n g e s -
If you are not pleased with your purchase, please let me know! Whether it be the size, color or overall quality, I will gladly exchange the item (where applicable) or refund you the full purchase price (upon return of the item, sans the cost of shipping).

Requests for exchanges or returns must be made within 1 week of receipt of the item.

- v i n t a g e -
Vintage items are sold AS IS and refunds or exchanges for these items are NOT accepted. I thoroughly examine each vintage item and note any flaw(s) in the item description.

- f i t t i n g -
Refunds/Exchanges are only available for custom hand knit garments with extreme ill-fitting issues.

- c u s t o m o r d e r s -
Refunds are not available for custom orders. Returns are negotiable.
Payment
- m e t h o d s -
I accept PayPal and Personal Check. Please note that items paid for via Personal Check will not be shipped until the check clears the bank.

- d e a d l i n e s -
Payment must be received within *48 hours* -unless- you have spoke with me and we have a prior arrangement. Please convo me to discuss if needed!

- c a n c e l l a t i o n -
Stuff comes up. Life happens! If you should need you cancel your order, please convo me ASAP. I ship items within 3 business days of your order (does not apply to custom orders). If your item has already shipped, cancellations will not be accepted. Custom orders must be cancelled within 3 days of order -placement- (keyword: placement! Not payment!).
Shipping
- m e t h o d s -
I usually ship via USPS; however, if you'd prefer I use FedEx or UPS, please let me know within 24 hours of making your purchase.

- t i m e l i n e -
Your item will ship within 3 business days. This applies only to pre-made items. Custom orders will be handled on a case to case basis, depending on the production time of the item. Please see estimated production time for items in the 'Additional Information' section.

- e x p e d i t i n g -
I am willing to work with you if you need expedited shipping on your purchase. Please send me a convo prior to purchase so we can discuss options and pricing.

- i n s u r a n c e -
Insurance available upon request. Please notify me prior to purchase if you would like insurance on your purchase.

- g i f t i n g -
If you would like to send your purchase to a friend, family member, co-worker, spouse, person you're stalking, boss you're brown-nosing or any other awesome person as a gift, let me know! I will even add a nice little typed or handwritten (your choice) to the package at no additional charge.

- c o n f i r m a t i o n -
I do request delivery confirmation on my items sporadically. If you specifically would or would not like delivery confirmation on your item, let me know at the time of purchase!

- m a t e r i a l s -
To cut down on waste, I will use recycled packaging materials when applicable. Please know that your item will be packed with great care! If you would prefer I not use recycled materials, please notify me upon purchase.
Additional policies and FAQs
- c u s t o m o r d e r s -
If you find an item in my shop which you fancy but perhaps would fancy more in different style, shape, cut or color, please convo me to discuss a custom order. The same applies to past sales! Creating the perfect item for YOU makes me a happy camper!

- p r o d u c t i o n t i m e -
Production time for a custom order depends on the item requested. -Estimated- production times are listed below:

Cross Stitch: 1-2 weeks
Knit Item: 2-3 weeks
Sewn Garments: 1-2 weeks
Sewn Toys: 5 days

Please note that the above times are ESTIMATED and are NOT guaranteed. If you have any questions, let's chat!

- e t c . -
tl;dr - When in doubt, give me a shout!