untoldimprint's Shop Policies
Please feel free to contact me with any questions you may have about my work or your order. It’s important to me that you are happy with your purchase.
Each item is created by hand. No two pieces are the same so your particular purchase may not look exactly like the photos listed. Please allow for slight variances in the design and color. I do my best to ensure that the color of the item is represented as closely as possible in my photographs but keep in mind that colors vary due to differences in monitors.
I create everything in small batches. If you see something you like but do not see the desired quantity listed, please let me know. I will make you a custom order in 1-2 weeks, depending on the amount ordered.
All vintage items are one of a kind.
- Payment is due upon checkout.
- All payments are accepted through Paypal or Etsy direct payment.
- I will send you a reminder if your order is not paid. If I do not receive payment or a response within 48 hours, the item will be relisted.
- If you are having trouble with Paypal and your payment will be delayed, please let me know so I can hold your order.
* 6% Sales Tax will be added to all items shipped within Pennsylvania.
Most orders will ship within 1-3 business days of payment * unless I am away from my studio at a show, which will be listed in the SHOP ANNOUNCEMENT at the top of the first page of my shop. https://www.etsy.com/shop/untoldimprint
Items that are being custom made will take longer. I will communicate the expected delivery before the order is placed. Please contact me and we can discuss your needs.
All Domestic orders ship via United States Postal Service (USPS) 1st Class or Priority mail (depending on weight) with delivery confirmation.
Please note: I will ship to the address listed on Etsy. Please send me an Etsy conversation with any changes or additional address info when you place your order.
** INTERNATIONAL CUSTOMERS PLEASE READ THE BELOW **
All International orders ship via USPS 1st Class mail. I am unable to track international orders shipped via USPS once they leave the United States. If you would like delivery confirmation or an alternate method of shipment, please contact me and I will send you a Paypal invoice for additional costs. I can make no promises about the time frame of international mail delivery.
Shipping internationally may cause your parcel to attract duties and custom fees. When customs clearance procedures are required, it can cause delays of weeks or months. The duties and fees required for clearance are the responsibility of the buyer. Please contact your local customs organization for more information. I cannot refund shipping charges if the items ordered are returned to me.
*** UK CUSTOMERS ***
The UK is being extra vigilant in collecting VAT "on goods over the value of £18" made through the mail. Please be aware that your package can be held while waiting for payment. Please contact your local customs organization for more information.
Refunds and Exchanges
My hope is that you will love your purchase from Untold Imprint.
- If you are unhappy with your order for any reason please contact me as soon as possible and I will issue a refund or exchange when the order is returned safely in unused condition within 2 weeks of receipt.
** Shipping and handling fees are non-refundable. And Return shipping will be your responsibility.
- I will not issue a refund if the item does not return to me safely, please package items securely and provide insurance for damage or loss.
No refunds for custom orders. Please be sure of your purchase before you commission a custom order.
Please note that all vintage items are final sale and are sold "as is". I try to accurately describe each item and give info as to any 'flaws' that the piece may have.
Convo me with any questions prior to purchase to be sure you love it!
Additional Policies and FAQs
Thank you for visiting Untold Imprint!
Last Updated November 6, 2015