Untwistedsister

Artisan handmade jewelry and Exotic stone cabochons

Melbourne, Florida 2112 Sales On Etsy since 2011

5 out of 5 stars (762)

Untwistedsister

Artisan handmade jewelry and Exotic stone cabochons

Melbourne, Florida | 2112 Sales

Terri

Contact shop owner

Terri

Announcement    All payments are now made through Etsy payments using Etsy's approved methods.
Beginning July 31, 2019 prices will be adjusted and will include first class shipping to USA and as a portion of the shipping charge to international. You will be able to upgrade the shipping for a fee.
Follow me on Instagram.com/UntwistedSister for previews or here:
https://www.flickr.com/photos/93408714@N04/

Announcement

Last updated on Jul 14, 2019

All payments are now made through Etsy payments using Etsy's approved methods.
Beginning July 31, 2019 prices will be adjusted and will include first class shipping to USA and as a portion of the shipping charge to international. You will be able to upgrade the shipping for a fee.
Follow me on Instagram.com/UntwistedSister for previews or here:
https://www.flickr.com/photos/93408714@N04/

Reviews

Average item review
5 out of 5 stars
(762)
See reviews that mention:
quality 103 shipping 134 customer service 138

Updates

Make sure to check out this Butterfly Wing Variscite ring on both Etsy and my UntwistedSister Instagram (there’s a video there). This one weighs over 16 grams!!
My latest listing. More to come soon including 14k gold filled bangle bracelets and a selection of sterling earrings priced for gift giving and a stunnng Butterfly Wing variscite ring.
Time for spring and butterflies.
View all 72 updates

About

Designing jewelry for todays casual style inspired by nature

It is an honor to sell a piece of jewelry which I designed and made with my 2 hands from start to finish. I am addicted to rocks and in love with my torch. My workbench and studio is my favorite place to be and I hope the joy I get there shows in the jewelry I make.

I begin making my jewelry from the ground up. I hand select slabs of rocks from all over the world, which I cut, shape and polish into cabochons. Some are included in my own jewelry and some I sell to other talented jewelry makers.

I am proud to be a one-woman shop and that I hand fabricate all my designs myself and follow FTC guidelines for handmade.

I occaisonally teach wire wrapping at the local Bead Store here (IslandBeadCompany.com ) and am grateful to them for the opportunity. I have met so many wonderful students and together we've created many 'happy accidents'.

I use only Sterling Silver and 14K gold filled and the occasional copper for my jewelry. I'm also getting brave enough to add a lilttle 14K solid gold to my pieces. I want my pieces to last you a lifetime.

As of 7/18/17 I have started a second shop (as of 5/18/18. I still do not have it up and running) for selling mini-slabs from my personal collection. It will take a while to get it full so keep checking for some awesome lapidary materials I will be adding. RockNstones4u.etsy.com

I hope you've enjoyed a little glimpse into my home studio where UntwistedSister's jewelry is created. Read more here: http://www.etsy.com/people/Untwistedsister?ref=pr_profile
visit me on Instagram at Instagram.com/UntwistedSister (and you'll get to see Bandit there too!)

Shop members

  • Bandit (Mr. B)

    Furkid

    5 lbs of trouble, cuddles and endless kisses

  • Terri

    Owner, Maker, Designer, Shipping And Receiving, Fabricator And Cleanup Crew Too

Shop policies

Last updated on July 12, 2019
Satisfaction guaranteed. Welcome to www.UntwistedSister.com. I'm so glad you've stopped by. My goal is to offer the finest quality materials and workmanship at reasonable prices with great customer service. I welcome any and all of your comments and questions. Thanks for stopping by and I hope you'll like what you see here.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
Returns and exchange details
I do accept returns for all items except custom made and a few made to order items in either very small or very large sizes. For returns of defective items or seller error see below. Non defective returns will incur a restocking fee of up to 10% after July 31, 2019. Any upgraded shipping charges will not be included in the refunded amount.

VAT tax and any fees due on international shipments are collected by YOUR country and may be due upon receipt by you in your country. Etsy does collect some of those fees from the buyer at time of purchase.

RETURNS: Item must be sent for return within 14 days of receipt and you must notify me through etsy within 48 hrs of receipt and ship with delivery confirmation. Contact me through Etsy please, from any listing page or use the email on your receipt. Time to return on items purchased for gifts begins when the gift is given IF you give me a date when purchasing (SEE BELOW).

DEFECTIVE MERCHANDISE:
is eligible for full refund with proof of defect. Return of the item will be at seller's discretion.
Domestic returns should be made by USPS First class mail with tracking and insurance and will be refunded up to $6.00 shipping. Insurance can be purchased at Insurepost.com for a reduced rate over the USPS insurance.
International return shipping will be refunded up to $15. USD

REFUNDS: are made after receipt of the returned item. I want you to be happy with my jewelry. Please let me know if the item is a gift and the date you expect to deliver the gift and I will make an adjustment for the return time.

INSURANCE: I do insure most packages through a 3rd party insurer. In order to refund or replace an item not received the insurer has certain requirements including: "The recipient, or for loss claims, the intended recipient, MUST assist in the claims process. They must sign an affidavit stating damage or non receipt". Therefore, as I'm sure you understand, I will need your cooperation and will be more than happy to refund/replace for lost in the mail merchandise when I have the affidavit from you. They also require that the recipient keep all packaging for damaged goods and may require photos. There may be a waiting period for lost packages. Thank you for your cooperation should the unthinkable happen.
Payment
All payments are made through Etsy payments using methods approved by Etsy. I do not see your information. The receipt in your account will show the payment was made to Etsy.
Shipping
If, after reading my shipping policies below, you have any questions, please contact me and I will get back to you as soon as I can, usually within a few hours at most.

I want purchasing from me to be a pleasant easy transaction for both of us and I try to list my shipping fees as close to my actual costs of materials and postage as I can.
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Some LOCAL PICKUP available. Contact me for details. My studio is private except for friends and family.
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All items purchased in an order will be combined if shipping to the same address. If shipping to separate addresses, they must be purchased separately.
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STANDARD SHIPPING TO USA
USPS by first class mail with delivery confirmation in padded envelope. I can fit 2 to 3 small boxed items into a padded envelope and offer priority mail upgrade option on most domestic shipments.

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INTERNATIONAL
Shipping outside the USA is done by First Class International Mail and that is the price that's quoted. Tracking is only available for limited countries and sometimes only for certain types of shipments. Delivery can take weeks. Please be patient.

IMPORTANT: CUSTOM AND DUTY FEES
All foreign fees, customs charges, etc. are the responsibility of the purchaser. All prices listed are USD. Packages returned to me unclaimed will only be refunded for the merchandise.
To help estimate your possible fees this website may help: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
you may have additional collection fees such as in the UK where the postal system charges to collect the VAT tax.

SHIPPING to a PO BOX: I will need your phone number to process the shipment. Please put it in the message to seller box. Failure to give me that will delay the shipping.

IMPORTANT:
Some countries REQUIRE insured priority or even registered for certain items. If your country is one of those I will contact you before shipping and may require an additional fee to ship. I will give you the option to cancel the sale if the fee is too much for you.

Some countries don't allow my merchandise to be shipped to them. (For instance I can't ship sterling to Mexico or India). If you order from me and I'm prohibited from selling an item to your country, I will cancel the sale and refund any amount paid. If you have questions about the cost, it'll be better for both of us if you contact me BEFORE you purchase.
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GENERAL:
PACKAGING: includes a gift box and an anti-tarnish bag or strip for sterling silver or Gold filled items.
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For your safety, I will ship to the address you register with at the time of purchase. Please double check your address to avoid delays.
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TUTORIALS are available by instant download through Etsy. If you wish to have me send a paper copy, there is a small fee to cover expenses.
Additional policies and FAQs
Please note that not all monitors show colors the same and the colors on your monitor may differ slightly from the actual colors of the item. I try to take accurate photos that reflect the true colors. Different lights can affect stone colors making them more vivid. I am always happy to try to confirm a color for you.
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I make all of the items you see in my shop by hand, including many of the cabochon stones which are cut and polished in my studio. My home and studio are smokefree. All packaging materials are new although I try to purchase packaging made with recycled material.
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Sizing for Bracelets - measure your wrist snugly at wristbone and add 3/4" for average fit.

If you don't know your ring size, you can stop in any jewelry store and they will size you. It only takes a minute.
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I do take custom orders and can let you know at the time the order is placed how long it will take. I'm happy to quickly answer any questions. There are no stupid questions and I enjoy hearing from you.
Privacy
UntwistedSister only has access to limited personal data for basic business purposes.
When you place an order with me, I receive your name, delivery address and email address from Etsy. I only use these details to process and deliver your order which may include providing third party insurance, or answer any questions you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and convo address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery and insurance provider companies to fulfill your order.
• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for three years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You may contact me via Etsy convo or any of the contact buttons in my Etsy shop.
You have the right to access, correct or delete personal information held by Etsy, you may contact Etsy directly at Etsy.com/help for assistance

More information

Last updated on May 18, 2018
Frequently asked questions
Can I get my order rushed?

If I can accomodate you, I'd be happy to but please ask.

Will my purchase be shipped insured?

Insurance is included for any insurable item valued over $25. USD

How are refunds made?

*If the refund involves insurance, contact me and I will give you instructions to complete the process. When insurance is approved I will refund you.
*If the refund is from a return - you will be refunded when I received the item back in resaleable condition
*If the refund is from a defect - I will instruct you whether to return or send me a photo confirmation prior to refund.