Raquel G. on Jul 29, 2016
The basket is a beautiful piece, but unfortunately it had a crack when I received it. Susan, the seller, sent me directions for fixing it. But frankly, after spending almost 300 dollars (between the original price of the item, shipping and import taxes), I didn't expect I would end up with a damaged piece. Also, on top of the sum already spent, now I'll have to purchase the supplies to attempt to fix the cracked item myself. Ouch! What a headache! UPDATE: Susan issued me a 50% refund later, to compensate for the inconvenience + repair costs. She clarified that she typically deals with damaged items differently, but my case was a bit more delicate because the order was overseas. Susan, thank you for the gesture!