Accepted payment methods
Returns and exchanges
In regards to color: We do everything possible to make sure our product photos show color accurately but due to different screen resolutions there is no way to guarantee an exact match. If you are still not sure, please contact us to request a fabric swatch, our treat!
*Returns/exchanges must be made within 10 business days from the ship date.
*All items must be returned in sellable condition. We will not accept used or dirty merchandise.
*Refunds will be issued via Paypal only after the item(s) have been received and it's confirmed that they are in sellable condition.
*"Made to Order" and "Custom" items are not returnable under any circumstances.
StitchLAB accepts Paypal & major credit cards via Etsy Direct Checkout. International currencies are not accepted.
Orders are shipped only after payment is received. Most all items ship within 4-7 days of when your order is received, with the exception of “Made to Order” items (such as custom color requests) which may take longer. If you need an item rushed, please contact me before purchase. We'll make every effort to make sure you get it on time. Items are shipped via United States Postal Service, unless another method is requested. The USPS is a wonderful and very reliable method of shipping & all our packages include tracking information, however, once in a while packages are lost/stolen after delivery. StitchLAB cannot be held responsible for packages that are lost or stolen subsequent to delivery. If mail theft may be an issue in your area, please request in the comments section that your package be shipped with Signature Confirmation; additional charges may apply. StitchLAB will have your package insured and/or require delivery confirmation upon request ONLY, additional charges apply. SitchLAB is also not responsible for an undelivered package if the customer entered an incorrect/outdated address when placing the order. Please double check your orders and make sure you entered your CURRENT address. Sorry, but there is nothing we can do if an order is shipped to your old apartment.
ATTENTION CANADIAN ORDERS: If you live anywhere in Canada, PLEASE contact me PRIOR to placing an order to discuss shipping options and deliver times. This is especially important for remote locations. It is preferable to order at MINIMUM a full month in advance from the date you need to receive your package. The more time you have the more likely you are to get the normal $14.95 international shipping rate. When contacting me please include a)the item w/size & color you want, b)your wedding/required receival date, c)your city & territory with postal
code. I will do my very best to get you the lowest possible shipping rate!
Additional policies and FAQs
Want to carry items from StitchLAB in your local boutique? Sounds great to us! Please send us an e-mail with the details of your request (product(s), preferred quantities, your company's info) and we'll get back to you with wholesale pricing, production times for large orders, etc.