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Ashley and Louise

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Ashley and Louise

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Shop policies

Last updated on August 5, 2014

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Customer satisfaction is our goal. If you are dissatisfied with your purchase in any way, please convo me, and I’ll do my best to find a solution to the problem. If you are unhappy with an item, I will accept returns within 5 business days. Refunds will be issued once we receive the item. All items must be returned in the original condition they were received in. All shipping will be at the expense of the buyer and is not refundable.

NO REFUND ON CUSTOM ORDERS … If you choose a different color/pattern/size, etc. than what we have shown, that is considered custom.
Shipping
All items are shipped via USPS to keep your cost of shipping low. We will post a tracking number to you when we mark your product as shipped. Urban Chic Baby Boutique cannot be responsible for the USPS. All items are entrusted in the USPS once they are in their care. If you would like to purchase insurance for your package, please message us before placing your order and we will provide you with an estimate. If you decide to not purchase insurance and your item is lost or damaged by USPS we are not responsible, nor can we offer a refund.
Additional policies and FAQs
We appreciate positive feedback. If for some reason you have a problem with the order, please contact me and give me the opportunity to make things right, prior to leaving feedback.