urbancookieUK

✿ Funky Fashion Jewelry ✿

300 Sales

urbancookieUK

✿ Funky Fashion Jewelry ✿

300 Sales On Etsy since 2010

0 out of 5 stars
(68)

Shop owner

Sarah G

Contact

urbancookieUK is taking a short break

Loading

Note from shop owner Urban Cookie is currently on holiday.

See you soon!

Note from shop owner

Last updated on Sep 24, 2015

Urban Cookie is currently on holiday.

See you soon!

Sarah G

Contact shop owner

Sarah G

Shop policies

Last updated on July 23, 2012
★Hello everyone, welcome to my shop!

★Please read my policies before purchasing and come and take a look around.
Urban cookie jewellery is bright, sparkly and fun and each piece is hand made to perfection.

Please feel free to contact me if you have any questions.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
★ ****Immediate payment required please****

★I accept PAYPAL only, thank you

★NON PAYMENT
If payment is not received after 3 days the transaction will be cancelled.
Shipping
★Please make sure that the address on your PAYPAL is accurate, as this is the address items will be shipped to, unless otherwise specified.

★INTERNATIONAL BUYERS
I am located in the UK. International Parcels are shipped via airmail which is cheap, reliable and quick, however on occasions parcels can take up to 21 business days to arrive. Lost Packages are extremely rare, however there are NO TRACKING NUMBERS. If you require tracking this is $11.50. If you are interested in tracking numbers please contact me before purchase.

★Please note that international customers are responsible for any customs fees, import duty and taxes.

★UK parcels will be sent via 1st Class Recorded Delivery

★Please DO NOT purchase an item if you need it by a specific date, unless you contact me first. If an item is purchased and a message sent after the purchase stating the order is required by a specific date, the order may need to be cancelled and refunded, especially if the date is only a few days away!

★Once your order has been shipped, you will receive your item within 7-21 business days. Please keep in mind that your order is coming from the UK and there may be additional delays when your item goes through customs. Your patience is greatly appreciated!

★Please do not contact me regarding missing items until the designated time has elapsed (starting from the date your item was shipped) - 7 business days for UK customers, 21 business days for international customers. Thank you!
Refunds and Exchanges
★All sales are final, however if there is a problem with your order when it arrives please contact me first before leaving feedback. Good customer service is my priority and I want all of my customers to be happy with their purchase :)

★If an item is received damaged please let me know upon receipt with a brief description and picture if possible of the damaged item and packaging so a solution can be agreed.

★Please note that any returned item shipping costs will be the buyers responsibility.
Additional policies and FAQs
★Jewellery items may not be suitable for small children due to small parts.

★ I try to make my items as sturdy as possible, however due to the delicate design of some pieces all items should be handled with care. Please be gentle with your new items! Thank you (。◕‿◕。)


★Please check out the sold section as some items may be re-created.

Thank you
urbancookie.co.uk