urbancottage1's Shop Policies
Welcome to my little corner of Etsy!
I accept Paypal and Direct Checkout -Credit Cards and Etsy Gift Cards.
Payment is due at the time of purchase unless its a custom order.
Full payment is due upon completion, and you are satisfied with pics sent of the finished custom order. Your custom order will be shipped after I have a confirming convo from you.
For weekday purchases, your purchase will be shipped out within two, (2) business days of payment received.
For weekend purchases, your purchase will be shipped the following Monday or Tuesday, if Monday is a postal holiday.
I prefer to use bubble mailers and ship USPS First Class Mail in order to keep shipping costs down unless you request or require another shipping method.
Please convo me if you require a different method of shipping.
And, if your purchase is a gift, I would be happy to add gift wrap and enclose a card with your words if you like.
Please contact me if you have any questions.
Refunds and Exchanges
My goal is that you are satisfied with your purchase.
If something is not correct, please contact me first, so we can work out any issue which may arise.
If you do require a refund for your purchase, the process is the follow:
If you are not pleased with your purchase or there is damage, please e-mail a photo of of the damage.
Refunds for purchase price will be processed after the buyer has returned item/s. The buyer is responsible for return postage and insurance if required.
Additional Policies and FAQs
Payment for a custom order is due upon completion of item, and you are satisfied with pics I've sent of the finished custom order.
Once I have your confirming convo or email of acceptance for your custom order, your custom purchase will be shipped.
Last Updated July 15, 2014