urbanitejewelry
Shop policies
Last updated on
February 4, 2011
Thanks for visiting urbanite jewelry's little corner of the world!
:: Many of my pieces are made-to-order, allowing me to make custom adjustments for you. Let me know if you'd like an item made longer or shorter, or if you have absolutely any other questions or requests!
:: Please leave any and all length adjustment, shipping, and gift info in the "message to seller" section of the Etsy part of the checkout process. I will not receive this important information if it is entered in the PayPal box. Thanks! :)
:: Custom Orders: I love designing jewelry and would love to do so for you! Please feel free to contact me with any ideas or requests you may have.
:: Many of my pieces are made-to-order, allowing me to make custom adjustments for you. Let me know if you'd like an item made longer or shorter, or if you have absolutely any other questions or requests!
:: Please leave any and all length adjustment, shipping, and gift info in the "message to seller" section of the Etsy part of the checkout process. I will not receive this important information if it is entered in the PayPal box. Thanks! :)
:: Custom Orders: I love designing jewelry and would love to do so for you! Please feel free to contact me with any ideas or requests you may have.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
:: Your satisfaction is guaranteed! If you are not 100% in love with your purchase, please contact me via Etsy or at krista [!at] urbanitejewelry.com within 3 days of receiving your jewelry and I will exchange the merchandise once it is returned to me, so long as the merchandise is in its original condition. The buyer is responsible for return shipping. If I make a mistake on your order, I will refund/exchange the purchase price and any related shipping charges. I reserve the right to refuse a return/exchange for any reason. I can only make refunds via PayPal. Please contact me before leaving feedback so we can remedy the situation together and I can ensure that you have a completely positive experience!
:: If at anytime your jewelry should need to be repaired or length adjustments made, I will gladly do so. Please contact me and we can decide together whether or not there will be a charge for the adjustments.
:: If at anytime your jewelry should need to be repaired or length adjustments made, I will gladly do so. Please contact me and we can decide together whether or not there will be a charge for the adjustments.
Payment
:: I accept PayPal. You DO NOT need a PayPal account to make a credit card payment on Etsy. When checking out, select "PayPal" for your payment option and on the right hand side of the next screen you will have the option to select to pay without creating an account! Please convo me if you have any questions, I'm more than happy to help!
Shipping
:: Most items ship in 2-4 days, many sooner, and are wrapped ready for gifting to yourself or someone else!
:: Standard shipping rates are included on the item listing and are a "flat rate" - you pay one rate whether you buy one item or many!
:: Please allow extra time for shipping as the item is being sent from Canada and can sometimes be held up at customs. If you require an item quicker than standard shipping please let me know prior to purchase and I will quote you a price. Canada Post's website states that standard shipping takes 4-6 business days. However, that time estimate does not take into account the time an item can spend at customs.
:: I will ship to the address you enter in the ETSY checkout, even if it is different from the one listed on PayPal. If there are different addresses on the two, I will most likely contact you to confirm your shipping address. :)
:: Please contact me should you encounter a problem with your package (damaged/missing/late) and we'll find a solution. :)
:: urbanite jewelry is not responsible for any customs charges that you may incur. Please check beforehand, as each country is different (although you should not encounter any problems within the United States).
:: Standard shipping rates are included on the item listing and are a "flat rate" - you pay one rate whether you buy one item or many!
:: Please allow extra time for shipping as the item is being sent from Canada and can sometimes be held up at customs. If you require an item quicker than standard shipping please let me know prior to purchase and I will quote you a price. Canada Post's website states that standard shipping takes 4-6 business days. However, that time estimate does not take into account the time an item can spend at customs.
:: I will ship to the address you enter in the ETSY checkout, even if it is different from the one listed on PayPal. If there are different addresses on the two, I will most likely contact you to confirm your shipping address. :)
:: Please contact me should you encounter a problem with your package (damaged/missing/late) and we'll find a solution. :)
:: urbanite jewelry is not responsible for any customs charges that you may incur. Please check beforehand, as each country is different (although you should not encounter any problems within the United States).
Additional policies and FAQs
:: Custom Orders: I am happy to work with you to create any unique piece. Contact me via Etsy (through a convo or 'Request Custom Item' button) or at krista [!at] urbanitejewelry.com and we can discuss what you're looking for!
:: Wholesale Inquiries: If you are interested in carrying my jewelry in your shop please send an email to krista [!at] urbanitejewelry.com or contact me via Etsy or send an with your store name, location, and any specific products you are interested in.
:: Wholesale Inquiries: If you are interested in carrying my jewelry in your shop please send an email to krista [!at] urbanitejewelry.com or contact me via Etsy or send an with your store name, location, and any specific products you are interested in.