Shop policies
:: Many of my pieces are made-to-order, allowing me to make custom adjustments for you. Let me know if you'd like an item made longer or shorter, or if you have absolutely any other questions or requests!
:: Please leave any and all length adjustment, shipping, and gift info in the "message to seller" section of the Etsy part of the checkout process. I will not receive this important information if it is entered in the PayPal box. Thanks! :)
:: Custom Orders: I love designing jewelry and would love to do so for you! Please feel free to contact me with any ideas or requests you may have.
Accepted payment methods
Returns and exchanges
:: If at anytime your jewelry should need to be repaired or length adjustments made, I will gladly do so. Please contact me and we can decide together whether or not there will be a charge for the adjustments.
Payment
Shipping
:: Standard shipping rates are included on the item listing and are a "flat rate" - you pay one rate whether you buy one item or many!
:: Please allow extra time for shipping as the item is being sent from Canada and can sometimes be held up at customs. If you require an item quicker than standard shipping please let me know prior to purchase and I will quote you a price. Canada Post's website states that standard shipping takes 4-6 business days. However, that time estimate does not take into account the time an item can spend at customs.
:: I will ship to the address you enter in the ETSY checkout, even if it is different from the one listed on PayPal. If there are different addresses on the two, I will most likely contact you to confirm your shipping address. :)
:: Please contact me should you encounter a problem with your package (damaged/missing/late) and we'll find a solution. :)
:: urbanite jewelry is not responsible for any customs charges that you may incur. Please check beforehand, as each country is different (although you should not encounter any problems within the United States).
Additional policies and FAQs
:: Wholesale Inquiries: If you are interested in carrying my jewelry in your shop please send an email to krista [!at] urbanitejewelry.com or contact me via Etsy or send an with your store name, location, and any specific products you are interested in.