urbcoco

I will make sure all items are described accurately, including correct sizes and dimensions. If you have any questions that have not been answered in the description please contact me before purchasing

- RETURNS AND EXCHANGES -

• I am happy to accept a return or exchange for any item that was damaged due to my fault.

• Contact me within 3 days of delivery if you wish to return an item.
* Items should be shipped back to me within 5 days of delivery (see conditions of returns below)

• Shipping and handling fees are not refundable.

• Buyers will also be responsible for any returned shipping and handling costs.

• Each returned item will incur a 15% restocking charge.

• Packages returned by the post office due to an incorrect delivery address given will not be issued a refund, additional Re-Shipping fees will be the buyers' responsibility. These items will be kept up to 30 days before being restocked.

- EXCLUDED ITEMS IN RETURN/EXCHANGE POLICY:

• Made to order, custom or personalized orders.
• Items on sale
• Holiday/Seasonal items
• Items returned broken, used, or damaged
• Personal hygiene items such as scrubbies / washcloths or dishcloths.

- CONDITIONS OF RETURN:

• Items must be returned in unused condition with original receipts and packaging.

• Items returned broken/damaged/ or used will be non-refundable.

• Items that have not been delivered back will not be refundable.

• To ensure the safety of the package I advise adding insurance.

* Please note: I will make sure all my items are safely packed for delivery with insurance however (if insurance was chosen); if you do receive a damaged item make claims with the USPS claims department. Have your receipt and tracking info available. Thank you again.

- All Major Credit Cards
- Etsy Gift Cards
- E-check (ships after checks clear)
- PayPal

* You do not need a PayPal Account to pay for your items through PayPal:

You can choose the PayPal Option during checkout. After you submit your order click the “Pay Now” button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

* Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

- PROCESSING TIME:

• In Stock Items will be shipped on the next business day excluding Mondays, if purchased on Friday items will be shipped the following Tuesday (excluding holidays and weather conditions).

• Made To Order/Custom Made Items may take up to 1-3 weeks. Once finished items will be shipped on the next business day excluding Mondays, if purchased on Friday items will be shipped the following Tuesday (excluding holidays and weather conditions).

- PLEASE NOTE:

* Processing time is the expected period of time between the date an order is placed and when it is shipped. Factors that may affect processing time include: inventory levels, material availability, errors in order picking, weather, federal holidays, etc.

* Shipping time is the estimated time it will take to receive your item after it has been processed. Factors that may affect processing time include: errors in order picking, weather, federal holidays, etc.

So when ordering items please be sure to calculate processing and shipping times accordingly. Especially if you're wanting an item to be delivered by a certain time frame.



- ESTIMATED DOMESTIC SHIPPING TIMES:

I'll do my best to meet these shipping estimates however I cannot guarantee them. Actual delivery time will depend on the shipping option you choose.

• USPS Priority Mail Express 1-2 business days (USPS expected delivery)

• USPS Priority Mail 1-3 business days (USPS expected delivery)

• USPS First Class Mail 2-5 business days (USPS expected delivery)
- DOES NOT INCLUDE INSURANCE
* Please note: First class shipping is only available on certain items approved by USPS shipping policies.

- ESTIMATED INTERNATIONAL SHIPPING TIMES:

• USPS Priority Mail Express 3-5 business days (USPS expected delivery)

• USPS Priority Mail International 6-10 business days (USPS expected delivery)

• USPS First Class Mail International (ship times vary)
- DOES NOT INCLUDE INSURANCE
* Please note: First class shipping is only available on certain items approved by USPS shipping policies.



- ADDITIONAL NOTES:

• First Class Mail does not include insurance. I am not responsible for items lost in transit if you choose the First Class Mail option. It may be a cheaper shipping option however if you have to reorder your item, it really isn't the cheaper option. I will not issue refunds for items lost or not received due to using the First Class Mail option. If you want your package insured please either choose a different mailing option or message me on how much it would be to add insurance to a First Class package.

• Delivery times are USPS expected times, I have no control over how long it takes for you to receive your purchases after they've been shipped. I will not issue refunds on items that took longer than the expected USPS expected delivery times. If you need an item in a hurry please choose a quicker shipping method.
* Also always check product processing times. (no refunds will be given on items that have met processing and shipping times stated)

• Items will be shipped on the next business day excluding Mondays, if purchased on Friday items will be shipped the following Tuesday (excluding holidays and weather conditions).

• Shipping Address: Items will be shipped via Etsy address, if you choose to ship to another address please leave the preferred shipping address in the note (please see returns policy for items shipped to an incorrect address).

* Please see additional information on 'made to order/custom order' turnaround times.



- CUSTOMS AND IMPORT TAXES:

- Taxes are applied by Etsy based on the sales tax percentage of given area products are being shipped to.
* I have no control over sales tax. If you run in to issues with sales tax please contact Etsy as I do not add the tax or have control over the taxed items.

- Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

PRIVACY POLICY:

• I will only use your shipping and billing address, and contact information:

- To communicate with you about your order.
- To fulfill your order.
- For legal reasons (like paying taxes).

• All items are designed by me. With handmade items, there will be minor imperfections. Please allow for slight variances as no two handmade items are identical. Our slight imperfections is what make us perfectly unique.

* Please message me right away if you have a problem with your order so that I may fix any issues promptly.

• Colors may appear brighter or darker on different screens.

• Made to Order/Custom items may take 1-3 weeks to create.

• Coupon Codes & Discounts may only be used for full price items, unless noted otherwise.

By making purchases from my shop you agree to the terms/service and conditions stated in my policies.

Thank you for taking the time to read my policies and details. If you have any further questions that I have not gone over please feel free to ask.