Announcement Please convo me RE any questions not covered on the Policies page - Thank you kindly!
Please convo me RE any questions not covered on the Policies page - Thank you kindly!
**** All items are made in my NON-Smoking home! ****
I take pride in my work, almost every piece is designed "from scratch" so even similar items will not be exactly alike.
We do have pets, and even though they don't play in the fabric you should know they are here if you have severe allergies.
Accepted payment methods
- Accepts Etsy gift cards
Will have to charge tax if shipping to a location here in VT.
Payment within a day of purchasing please.
If there is no contact from the buyer within 72 hours of having made the purchase then I'll have to consider the buyer a deadbeat and re-list - sorry! And yes, of course payment definitely does count as contact :^)
I always Delivery Confirmation to everything I ship. Packages worth more than $50 I add insurance as well.
I ship within 3 days max of receiving payment (not including Sundays, Postal holidays and 2'+ snowstorms) and usually can get to the PO the day after a purchase is paid for.
Refunds and Exchanges
(* Sorry, but buyer's remorse is not a valid return reason.)
Refunds would not include shipping - even the shipping that cost over the $5 extra charged (will provide proof of actual cost) and would not be made until item is back in hand, and unchanged from when sold (unless it's a packaging mistake of mine, that's never happened either).
If an item arrives damaged in shipping, then proof is needed from the PO, and I would still need item and official proof of damage from the PO before refunding.
Never had an item lost in transit (which is why I purchase delivery confirmation at the PO, so it shows when it shipped) so would first suggest giving it a couple weeks more in case it's just stuck somewhere (like a shipping hub that is in a disaster area) or putting a trace on it before further steps are made.
Other issues will be dealt with when/if they crop up! :^)