pretty paper happy people by VallarinaCreative on Etsy

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Last updated on Mar 23, 2018

Frequently asked questions

How quickly do you respond to messages?

I do my best to answer messages in a timely fashion, but I'm also a mom of two little ones, so sometimes it can take 24-48 hours for me to respond.

Help! My printer isn't printing my file correctly.

Due to vast difference in printer and print shop specifications, I am unable to troubleshoot printing issues once the final file is sent. If your print shop gives you specific information as to what the issue is, please message me and I'll do my best to help! If you don't know how to print your final file on your home printer, I cannot help with those issues as I don't have the capability to troubleshoot every kind of printer/software issue. Thanks for understanding!

Can I send my customized invitation as an email attachment or upload it to an online site like Paperless Post?

Unfortunately no, that option is not available right now. The invitations I offer are intended to be printed at home or at your local print shop, or somewhere like Staples, Office Max or FedEx Kinko's.

Can I save the templates as a single JPEG to use electronically?

Unfortunately not. Turning the PDF into a single JPEG decreases the resolution significantly and it will look grainy and pixelated. But never fear! You can crop the file to a single PDF without any loss of resolution, to use as an email attachment or upload to an online site. Most online printers and electronic invitation systems allow you to use a PDF file.

How do I save my invitation template as a single PDF to use electronically?

This is not an option at this time due to the nature of editable invitations.

Is every bit of text editable on your invitations?

Due to font licensing restrictions, some text cannot be edited if it's done in a font that cannot be embedded. All the text outlined in RED on the second listing photo CAN be changed. Be sure to double check that the text you want to edit can in fact be edited.

Can I change the color, font or design of my invitation after I download it?

Only text can be changed. Colors, fonts and design elements cannot be changed.

Do you offer custom orders?

In my current season as a mama of two little ones, I am not offering custom orders. Thanks for asking!

Can I add as much text as I want to an invitation?

The invitation templates are designed to handle about the same amount of text as shown in the example. If you need to add substantially more text (i.e. five names where one is shown, or four lines of text where only two are shown), please send me a message BEFORE purchasing so I can double check that it will work within the template. I do offer refunds after the fact if the template doesn't accommodate the amount of text you want to include.

The download file didn't work for me. Can I get a refund?

Due to the nature of instant download items, I do not offer refunds, returns or exchanges. I'm happy to answer any questions you might have before purchasing, and troubleshoot any issues you have once you download the file. Because I have no way to recoup the file, or ensure that it's not used in the future or shared with others, I cannot offer refunds, returns or exchanges on digital items.

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Frequently asked questions