VANDERGLAS

V A N D E R G L A S J e w e l r y & O b j e c t s

Melbourne, Australia

VANDERGLAS is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

VANDERGLAS is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 11, 2014
Many thanks for your interest in my work.

All of my collection is designed and handmade by me in my Melbourne studio, using precious metals, human hair, and human teeth. Many pieces are created by moulding then casting human hair and teeth into precious metal.

Human teeth are locally donated and sterilised by me. They are particularly hard to come by, and donations are gratefully accepted! I am also happy to make my designs with teeth that you may already have. Due to popular demand I am now offering a 10% discount for commissioned pieces made with teeth you provide. Conditions apply, but please contact me if this is of interest.

For more information about the philosophy of my work, please see my profile.

Have a question? Please get in contact with me via Etsy’s conversation tool.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Please don't hesitate to contact me with any concerns you may have. I want you to love your purchase, and appreciate the opportunity to correct any problems/mistakes prior to receiving feedback. If you are unhappy with your order for any reason, I will gladly offer you an exchange or refund if I receive the item within 14 days in its box in it’s original condition. Please also ship back to me with registered post.
Payment
Please note that prices are in US$.
I accept payment via PayPal. It is safe and secure. If you do not have a PayPal account, you can still pay with your credit card without signing up. If you are new to Etsy, here is a link that explains the process:
http://www.etsy.com/help_guide_checkout.php
If you need further help, please see this link:
http://www.etsy.com/storque/search/title/how-to-pay-with-a-credit-card/

Please make your payment at the time of your purchase. If you need to make other arrangements, please contact me. If payment or contact with me has not been made within 48 hours, unfortunately your transaction will be cancelled.
Shipping
FREE SHIPPING WORLDWIDE. All my pieces are precious, so will be sent with registered post, requiring a signature on delivery. I will contact you with a parcel's reference number once it is in the post.

All of my pieces are made to order, and you should expect to receive them within 4 - 6 weeks.

URGENT ORDERS: If you have a deadline please don't hesitate to ask. It's important to me that your order gets to you as soon as possible, and I always do my best to work in a rush if needed. Registered post usually takes up to 2 weeks, but if you are happy to pay for FedEx (usually around an extra $60) we can get your order to you more quickly.

All orders are sent to the address provided by Etsy so please ensure this is up to date and let me know if you require postage to another address. If you are sending to someone other than yourself as a gift, please let me know in the 'notes to seller' so that I can include an appropriate note.

I am required by law to state the value of the item on a customs form. Please be aware that each country may require extra fees or taxes upon arrival, and that these fees are your responsibility.
Additional policies and FAQs
Please keep in mind that all of my pieces are handcrafted and may vary slightly in appearance and measurement.

Ring Sizing
There are many ways to measure your finger at home (see wikipedias page: http://en.wikipedia.org/wiki/Ring_size), but the most accurate method is by visiting a jeweller and getting them to size you. I can't resize a ring with a humans tooth in it, so I would definately recommend getting your finger professionally sized for these orders (sizing should take less than five minutes and should be free of charge). I work to the British / Australian A-Z sizing system. It is usually easy to convert another countries numerical size, but I will need to know which countries sizing system you have been measured to so I can accurately convert the size.

Jewellery Care:
My pieces are precious objects, it is important to take proper care to ensure they last.
Please do not expose jewellery to household cleaning agents, perfume, chlorine, or salt water.

HUMAN TEETH
Human teeth can be damaged by knocks (as can the ones in our mouths!). Please handle with extra care to avoid chipping and cracking. Teeth are special and delicate, and I cannot be held responsible for any damage or deterioration. If cleaning is required, a toothbrush and cold soapy water is recommended. Please keep away from heat.

HUMAN HAIR
Please be careful not to snag braided hair. Human hair is somewhat durable, but can become damaged by washing or brushing,so I do not recommend it. Unbraided human hair can be detangled very gently with a wide tooth comb. I like to think of these pieces as delicate lace or silk, with similar care required when handling.

SILVER
All silver will naturally tarnish over time. Wrapping in acid free tissue paper, storing in acid-free plastic bags and limiting contact with water will slow this process. However, gold and silver can be easily maintained by polishing with a silver polishing cloth (available from most jewellers). On brushed silver finishes, lightly apply a kitchen scotch cloth in a circular motion.

SURFACE TREATMENTS
Gold plated jewellery needs extra care, as it can wear away over time. Oxidising is also a surface treatment, overtime it fades to an antique look. Both of these surface treatments can be reapplied by your local jewellers. If you would like this done by me, please get in touch and I can provide you with a quote.

My jewellery can also be viewed on my website:

WWW.VANDERGLAS.COM.AU