vanhoosedesign is taking a short break
I create things that make me happy and then share them with everyone else.
Sometimes I'm feeling crafty and just want to make something awesome. There just isn't enough room in my home for all of these things, so I send them out into the world for others to enjoy.
Melissa Van Hoose
Owner, Maker, Designer, Curator
A freelance graphic designer by day and a crafter the rest of the time. I love to make things but there isn't enough room in my house so I share it with the rest of you.
They create the final prints of my designed pieces and get them where they have to go.
Accepted payment methods
Returns & exchanges
Some items are available for international shipping and since tracking/delivery information varies by country, I will always choose the most cost effective shipping provider that offers some sort of tracking service. Any fees from customs, taxes, etc. incurred in the destination country are the customer's responsibility. I am not responsible for any delays due to customs clearance in the destination country, or delays caused by the destination country's Postal delivery system. Shipping is not refundable on returned items.
DOUBLE CHECK YOUR SHIPPING ADDRESS, PLEASE
Please make sure the etsy and paypal shipping information match/are correct! If incorrect information was provided by the buyer at the time of purchase I will not replace the item. If the item is returned because of an incorrect address, it is the customer's responsibility to pay to have the item re-shipped to the revised address. I am not responsible for replacement/refund of any items that are not received by the customer or returned by the shipping provider due to an incorrect address provided when ordering.
WHEN ORDERING, PLEASE USE THE NOTES TO SELLER
Please put any notes about the order in the "notes to seller" seeing as I can package and ship certain items VERY QUICKLY so any separate messages sent after an order is placed may not be received in time change the order.
COMBINED SHIPPING/MULTIPLE ORDERS
Orders placed at different times may not be able to be combined into a single shipment or receive shipping discounts if enough time has passed between orders and I am able to ship/package the item before additional items are ordered.
If the order is being sent as a gift, please make sure to make a note in the notes to seller box when placing the order so that an order form with price isn't included. I can also include a hand printed note with gift orders if you add that information in the note to seller when mentioning that it is a gift order.
Additional policies and FAQs
Some items are drop shipped directly from the printer and require time for processing before shipping (usually 3-5 days). You will receive a notification when your order ships.
INTERNATIONAL ORDER PROCESSING
Shipping time varies by destination, so please be aware that your order can take up to 20 days to arrive in some countries after it has been marked as shipped. This estimate does not include the processing time at the printer.
Computer monitors vary, so colors may not be the same on screen as in the finished product.
CUSTOM COLOR/LETTER QUILLING ORDERS
All quilling orders that require a color selection or letter selection to complete cannot be created until that information is provided when ordering. If the information is not provided, I will attempt to contact you via message on etsy and the email provided in the order to get the color/letter choices required to complete the order. The 3-5 Business Day creation time does not begin until the correct information is received. (For example, if you place and order and do not give the necessary color information and I do not receive your color/letter choice for 3 days via email, you will have to allow an extra 3-5 business days for completion prior to shipping. SO PLEASE MAKE SURE TO READ THE ITEM DESCRIPTION AND PROVIDE EVERYTHING REQUIRED WHEN ORDERING! Thanks!