vanhoosedesign

Melissa Van Hoose - Graphic Designer

Sanford, Florida · 405 Sales

vanhoosedesign

Melissa Van Hoose - Graphic Designer

Sanford, Florida 405 Sales On Etsy since 2009

5 out of 5 stars
(93)

Announcement   Please view shop policies before ordering www.etsy.com/shop/vanhoosedesign/policy

Sorry, but I am no longer doing quilling work do to health issues.

Announcement

Last updated on Dec 15, 2015

Please view shop policies before ordering www.etsy.com/shop/vanhoosedesign/policy

Sorry, but I am no longer doing quilling work do to health issues.

Melissa Van Hoose

Contact shop owner

Melissa Van Hoose

Reviews

Average item review
5 out of 5 stars
(93)
View all 93 reviews

Shop policies

Last updated on December 13, 2016
I am a graphic designer who enjoys creating pretty things that make the world a more attractive and fun place.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
I only accept paypal at this time. If you pay with an echeck via paypal your order will not be shipped until the echeck clears which can take 3-5 days. If you are ordering a custom order with an echeck, the 3 business day time frame for creation will begin AFTER the echeck clears.
Shipping
I ONLY SHIP TO THE UNITED STATES & CANADA
Some items are drop shipped directly from the printer and require time for processing before shipping. I am not responsible for any delays due to any customs clearance in the destination country, or delays caused by the destination country's Postal delivery system. Shipping is not refundable on returned items.

TIME TO SHIP
The etsy and paypal shipping information must match! If and INCORRECT ADDRESS is provided by the buyer I am not responsible for replacing the item. If the item is returned to me because of an incorrect address provided by the customer, it is the customer's responsibility to pay to have the item re-shipped to a correct address. I am not responsible for replacement/refund of any items that are not returned to me or received by the customer due to an incorrect address provided when ordering.

I try to ship in the most secure yet cost effective methods I can for each item to keep shipping costs low for the customer. Large poster calendars are shipped in a mailing tube and can take 3-8 business days to ship because of processing times at the printer.

WHEN ORDERING USE THE NOTES TO SELLER
Please put any notes about the order in the "notes to seller" seeing as I can package and ship certain items VERY QUICKLY so any separate messages sent after an order is placed may not be received in time change the order.

COMBINED SHIPPING/MULTIPLE ORDERS
Orders placed at different times may not be able to be combined into a single shipment or receive shipping discounts if enough time has passed between orders and I am able to ship/package the item before additional items are ordered.

GIFT ORDERS
If the order is being sent as a gift, please make sure to make a note in the notes to seller box when placing the order so that an order form with price isn't included. I can also include a hand printed note with gift orders if you add that information in the note to seller when mentioning that it is a gift order.
Refunds and Exchanges
I am not responsible for lost or damaged items cause by the shipping provider or due to incorrect address info given by the seller. If and INCORRECT ADDRESS is provided by the buyer I am not responsible for replacing the item. If the item is returned to me because of an incorrect address provided by the customer, it is the customer's responsibility to pay to have the item re-shipped to a correct address. I am not responsible for replacement/refund of any items that are not returned to me or received by the customer due to an incorrect address provided when ordering. Shipping is not refundable on returned items.

Custom orders are not refundable once the designs are approved by the purchaser and the order has been created.
Additional policies and FAQs
CUSTOM COLOR/LETTER QUILLING ORDERS
All quilling orders that require a color selection or letter selection to complete cannot be created until that information is provided in the Notes to Seller when ordering. If the information is not provided I will attempt to contact you via email on etsy and the email provided in the order to get the color/letter choices needed to create the order. The 2-3 Business Day creation time starts when the order is placed with the correct information or when I receive an email with the required information that wasn't provided at the time of the order. (For example, if you place and order and do not give the required information and I do not receive your color/letter choice for 3 days via email, you will have to allow an extra 2-3 business days for completion prior to shipping which could mean a total of 6 days before the item ships from the order date.) SO PLEASE MAKE SURE TO READ THE ITEM DESCRIPTION AND PROVIDE EVERYTHING REQUIRED WHEN ORDERING! thanks!

COLORS
All computer monitors vary in color, so colors may not be the same on screen as in reality.

CUSTOM ORDERS
Please feel free to contact me about any custom order you may be considering!