VasePlace takes great pride in providing outstanding customer service. Contact me with your concerns and I will work with you to make it right.

If an item is returned the buyer will pay return postage.

Custom orders do not qualify for exchange or return.

I accept payment through PayPal and Etsy Direct Checkout allowing the customer to check out using their credit card.

PLEASE NOTE: I do not personally receive any credit card info. All credit card transactions are processed by and through Etsy.

NY, PA, OH as well as other state residents will be charged state sales taxes as deemed by state laws. Sales tax is determined by county and any difference will be refunded.

*****I generally ship within 1-3 business days.
Many times the package will go out the same day the order is placed. I take pride in my customer service and super-fast shipping.

Shipping through USPS First Class Mail if weight is less than 16 oz. otherwise the package will ship USPS Priority mail or International 1st class mail. Mail upgrade to priority or overnight can be requested.

***Payment through PayPal***
If the purchase is not marked as a gift:
If the "ship to" address on the Etsy order and the PayPal address do not match I will contact you for confirmation. If I do not receive confirmation of "send to" address within 2 days I will cancel the order.

Email is sent when the package is mailed with tracking info and estimated time of delivery for domestic mail. With International mail I can not estimate time of delivery as it is all in the hands of customs;-)

Special orders usually ship within 7-14 days but it depends, of course, on the request.

*****USPS overnight Express mail orders can be taken for additional shipping fees. You must contact me for this service.

**COMBINED SHIPPING**
I am happy to combine shipping for multiple purchases. As it depends on the combination of items, it's not always possible for me to provide accurate quotes in my product listings. You can contact me before making a purchase and I can set up a reserved listing for you with the correct combined shipping if it is outside of the stated shipping fees. Otherwise I refund overages of postage back to your account.

**INTERNATIONAL ORDERS** PLEASE NOTE: INTERNATIONAL ORDER ARE ACCEPTED BY REQUEST. PLEASE CONTACT ME TO SEE IF I SHIP TO YOUR COUNTRY.
All orders shipped outside of the US are sent via USPS International First Class Mail. Unless otherwise requested. This service through Etsy now ships with a tracking number. I can provide a quote for insurance, or Express Shipping but these items MUST BE REQUESTED.

All taxes, duty AND custom fees are the responsibility of the customer.

"Any item mailed to Canada is potentially subject to duty and taxes. Although the GST was designed as a tax on the consumption of goods and services within Canada, imported goods are also subject to the GST because this ensures fair tax treatment for domestic products. Therefore, unless specifically exempted, you must pay the 5% GST on items you import (as a buyer) into Canada by mail."

**DELIVERY TIMES**

*****I generally ship within 1-3 business days. Orders received between May 18 and May 27, 2018 will ship on May 31, 2018.*****

Here are some delivery time estimates...

United States - 3-5 days from date shipped
Canada and the United Kingdom - 2-4 weeks
Rest of the World - 2-4 weeks
Shipping delays are rare, but they do happen. For example, an order can be delayed by random air freight security audits and customs checks. If your order is taking a little longer than expected, please be patient and allow a reasonable time frame before assuming it's missing in transit.

*****Deadlines*****
I will do my very best to get a package to you in time for a special need. If I feel, with my experience, that the shipment sent by First Class Mail will not deliver in adequate time I will contact you to see if you would prefer to upgrade shipping.

I CAN NOT GUARANTEE DELIVERY BY A CERTAIN DATE UNLESS SHIPPING IS UPGRADED TO EXPRESS OVERNIGHT MAIL. Please leave yourself enough time to receive shipments.

REPAIR POLICY _ LIFETIME and COST FREE
I realize that glass is fragile and I provide instruction with all my vases regarding the use of suction cups. Did you know that a slight film of Vaseline or oil onto the suction cup before applying will work much better than "licking and sticking"?

I have a LIFETIME COST FREE REPAIR policy on all my suction window vases in the event of any accidents or damage. All you need to do is return the damaged vase for cost-free repair. Please include $3.00 for return postage. Mail to: ReCreations, 6598 Cleland Rd, Cherry Creek, NY 14723. You vase is generally returned in 7-10 days.

I welcome inquiries regarding custom designs. I do not take on consignment contracts. Wholesale request are considered on a one to one basis.

Your privacy is a priority with VasePlace. I will only use identifiable information to process your order. The information that is necessary by law for me to keep for tax purposes will be kept in a secure manner for the amount of time as determined by US Revenue service.
I will not share your information with any third party.
I will not use your information for promotion.
i will not contact you to join a group or mail list.
You must contact me through ETSY or my social media pages if you wish to know my arts and crafts show schedule.
I do not use a mail list, or email list of any kind.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example or to write and include a greeting card), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
Presently I am not accepting orders from customers in the EU. The following will apply if I begin to accept orders from customers in the EU;
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Deborah Florian, am the data controller of your personal information. If you have any questions or concerns, you may contact me at vaseplace [!at] mail.com.
*If a customer contacts me to access, correct or delete personal information held by Etsy, I may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.