VasePlace takes great pride in providing outstanding customer service. Contact me with your concerns and I will work with you to make it right.

If an item is returned the buyer will pay return postage.

Custom orders do not qualify for exchange or return.

I accept payment through the secure Etsy Direct Checkout process. I also accept Etsy Gift Cards.

PLEASE NOTE: I do not personally receive any credit card info. All credit card transactions are processed by and through Etsy.

NY, PA, OH as well as other state residents will be charged state sales taxes as deemed by state laws.

I generally ship within 1-3 business days with Christmas Holiday Exception: orders placed before January 2nd will ship on January 5, 2019

Many times the package will go out the same day the order is placed. I take pride in my customer service and super-fast shipping.

***Shipping will be to the address as stated on the order. If you provide the wrong shipping address I can not be responsible. Please double check that the shipping address is correct. If I have any question regarding the address I will attempt to contact you for clarification through an Etsy Conversation. If I do not receive a prompt reply, I will ship to the address as given on the order. Any errors will be the customer’s responsibility.

Shipping is by USPS First Class Mail for weight less than 15 oz. Weight over 15 oz will ship USPS Priority Mail.

Customer will receive Email with tracking and estimated time of delivery. Delivery times are estimated and not guaranteed.

Special orders generally ship within 1-7 days depending on request.

**INTERNATIONAL ORDERS** PLEASE NOTE: INTERNATIONAL ORDERS ARE ACCEPTED BY REQUEST. PLEASE CONTACT ME TO SEE IF I SHIP TO YOUR COUNTRY.
All taxes, duty AND custom fees are the responsibility of the customer. Be aware of the taxes and duty and custom fees of your country. I will not be responsible for these fees.

I CAN NOT GUARANTEE DELIVERY BY A CERTAIN DATE. Please leave yourself adequate time to receive shipments especially during holiday seasons.

.

This is a lot of information but it is important!
Your privacy is a priority with VasePlace. I will only use identifiable information to process your order. The information that is necessary by law for me to keep for tax purposes will be kept in a secure manner for the amount of time as determined by US Revenue service.
I will not share your information with any third party.
I will not use your information for promotion.
i will not contact you to join a group or mail list.
You must contact me through ETSY or my social media pages if you wish to know my arts and crafts show schedule.
I do not use a mail list, or email list of any kind.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example or to write and include a greeting card), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
Presently I am not accepting orders from customers in the EU. The following will apply if I begin to accept orders from customers in the EU;
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Deborah Florian, am the data controller of your personal information. If you have any questions or concerns, you may contact me at vaseplace [!at] mail.com.
*If a customer contacts me to access, correct or delete personal information held by Etsy, I may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy.