velvetrenaissance's Shop Policies
Welcome to Velvet Renaissance!
Thank you for shopping handmade and supporting independent designers.
My name is Eva Zmatlikova and all Velvet Renaissance clothing is designed and created by me. I am committed to creating unique and well made garments for my customers.
I also want to give you the best customer service I can, so feel free to contact me with any questions, suggestions, feedback or concerns. I would love to hear from you!
I answer my emails daily.
Paypal is the fastest way to receive your garment.
If you need any help with making a purchase, please go to http://www.etsy.com/help_guide_checkout.php
I also accept money orders in American dollars. Please contact me before sending a money order.
Please note that buyer is responsible for any and all duty and custom fees.
I ship from the U.S.
As a small company I don’t keep large inventory, so please allow 1-2 weeks (after an order is placed and a payment is received) for delivery and 2-3 weeks for custom and special orders. Thank you for your understanding and patience.
For international orders, please allow an extra time for shipping depending on your location.
If you need your item by a specific date, I will do my best to accommodate you. Extra fees might apply depending on your specific order and where the order is shipped. Please contact me for details before ordering.
Refunds and Exchanges
New items which were not worn or washed can be returned within 2 weeks from the original shipping date. I will gladly refund the cost of the item, or exchange for another item. However I cannot refund your shipping cost. (Return shipping costs are the responsibility of the buyer).
I appreciate you contacting me before sending your item back, so I know it is coming.
I am sorry, no refunds on custom and special orders.
Last Updated December 18, 2013