VeniseFashions

Venise Fashions

St Louis, Missouri | 619 Sales

VeniseFashions

Venise Fashions

St Louis, Missouri 619 Sales On Etsy since 2014

4.5 out of 5 stars (93)

Announcement   Welcome to Venise Fashions where we are Transforming Lives.

Announcement

Last updated on Dec 5, 2017

Welcome to Venise Fashions where we are Transforming Lives.

Royalty Royalty

Contact shop owner

Royalty Royalty

Reviews

Average item review
4.5 out of 5 stars
(93)
See reviews that mention:
quality 15 shipping 17 customer service 4
  • Janet on Apr 2, 2019

    1 out of 5 stars

    Very unhappy with this order. Arrived with just name engraved. Cite said Pastor on pictures. When I contacted company my return email from them was very scarcastic and not helpful. Embarrassing to give as a gift to a new Pastor of my Church!👎

    Royalty

    Royalty responded on Apr 3, 2019

    This customer is upset because she did not read the description first and she automatically assumed that because the sample photo shows towels for a Pastor, that the title of "Pastor" was automatically embroidered onto the towels, but had she read the description in its entirety what she would've found is that's not the case at all. She was upset and wanted our company to resend her another set, but again as I've already stated she did not read the description nor our policy which she made mention of and confirmed in an email. I did however let her know that if she would like to place another order that would be fine and that we would get that pkg in the mail to her as soon as it was processed and we could even ship that new pkg to her via Overnight Mail in time for her event.

  • Monique Haywood Richie on Mar 25, 2019

    5 out of 5 stars

    Love it....This company shipped on time no issues at all.

  • Heartbears1 on Mar 20, 2019

    1 out of 5 stars

    I did not know that I wouldn't be receiving the darker grey towel color that is pictured in the sample pictures, and there was no information in the listing stating that I would be receiving a much lighter grey towel. The drop down menu simply says silver grey. Therefore, I picked white thread for the embroidery. So of course you can barely see the white embroidery on a light grey towel! Upon contacting them I was told "so the thread color you picked is too light and you would like to know if it can be changed. Unfortunately that would not be possible to do, but you can purchase another set of towels with a different thread color."

    Never again!

View all 93 reviews

About

Who We Are As A Business...

The owner of this shop was divinely inspired by her mom to be a seamstress so for 30+ yrs she has worked diligently perfecting the aspects of her business.

We are ever growing bringing to you many new things to purchase and enjoy.

We are open for business 6 days a week and we are CLOSED for business from Sundown Friday to Sundown Saturday IN HONOR of the biblical Shabbat. You can place your orders and messages on the Shabbat but we cannot transact any business on the Shabbat.

Shabbat means Sabbath
Sabbath is from Sundown Friday to Sundown Saturday.

Thank You,
Venise Fashions

Around the web

Shop members

  • Royalty

    Owner, Designer

    Creator/Designer

Production partners

  • Production Team

    MO, United States

    The Production Team fills the orders by the order form only and makes sure that what is on the order form goes onto the towels, which the customer has ordered.

  • Shipping Team

    MO, United States

    The Shipping Team ships handles everything shipment.

  • Venise Fashions Team

    MO, United States

    My Production partner assists me in getting everything packed in a neat and orderly manner. She makes sure everything is put together and trimmed correctly.

Shop policies

Last updated on February 23, 2019
Welcome to Venise Fashions. The owner has 30+ yrs of Textiles experience and enjoys what she does.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
All Orders are final. No refunds unless items have been grossly misrepresented.
You are not eligible for a refund just because you decide to change your mind after you've received the item.

You are not eligible for an exchange because you decide once your receive the item that the color is wrong. The color you choose is the color you will receive, nothing less. All Sales are final.
Payment
All orders are to be paid for immediately, especially custom. No work will begin until payment is made. NO EXCEPTIONS.
Shipping
Preferred Shipping Method is Priority so that you can get faster and your item is automatically insured. If you choose First Class and your shipment is lost in route, there is nothing we can do to prove that someone else received it.

If you live in an apartment, be sure to let your property manager know that you are expecting a package and to please contact you once it reaches the location.

We are not responsible for misread addresses, so if for instance you've typed it in wrong. Etsy will print out your shipping label exactly how you typed it in.


***HOLIDAYS SHIPMENTS***

[CHRISTMAS SHIPPING INFO]
Shipments for Christmas ends December 10th
No order expected in time for Christmas will be shipped after that date in expectation of receipt for that date.


[EASTER SHIPPING INFO]
Shipments for Easter ends April 1st.
No orders expected in time for Easter will be shipped after that date in expectation of receipt for that date.


[HALLOWEEN SHIPPING INFO]
Shipments for Halloween ends October 14th.
No orders expected in time for Halloween will be shipped after that date in expectation of receipt for that date.


[JULY 4th SHIPPING INFO]
Shipments for July 4th ends June 17th
No orders expected in time for July 4th will be shipped after that date in expectation of receipt for that date.

[MOTHER'S DAY SHIPPING INFO]
Shipments for Mother's Day ends April 29th
No order expected in time for Mother's Day will be shipped after that date in expection of receipt for that date.

[FATHER'S DAY SHIPPING INFO]
Shipments for Father's Day ends June 3rd
No orders expected in time for Father's Day will be shipped after that date in expectation of receipt for that date.


These dates are set in place so as to ensure you receive your orders on time for the expected holiday.

Thank you.
Additional policies and FAQs
Custom orders can be placed and no refunds are given for custom orders.
No refunds are given because you decided after receiving that you change your mind.
No refunds are given because your order is lost in transit or that your order is late due to circumstances beyond our control.

When you place your order and submit it as First Class Shipping, you may also purchase insurance for that same item, under the listing of "Shipping Insurance"

We allow you to fully customize your item. Please be sure that what you are requesting is really what you want. be sure you have chosen the correct embroidery thread color and that all names are spelled correctly.

If what you want cannot be easily found, we will get as close to it as possible and make you aware immediately.

If you do not choose a embroidery color, one will be chosen for you, this will be one of our House Colors.


FAQs

How do I place an order?
Upon looking around and making your choice(s), go to the drop-down menu and choose one of your choice colors if you are purchasing towels and place the other 2 colors into the "Personalization Box" then complete your order. Please keep in mind if you do not state an embroidery thread color our team will make a professional determination that is appropriate for that particular color towel, without notice.

If you are purchasing another item such as lap hankies, you would basically do it the same way, except you'll need to also choose your lace color as well as your hankie color and embroidery thread color.


Do you accept custom orders?
Yes I do accept custom orders, but you only have to request one if you don't see the merchandise you're looking for or if you're ordering more than what I have listed.

Where do I place my personalized information?
Place all of your details with the "Personalization Box" within your order area.

Can I cancel my order?
All of our merchandise is custom handmade by order so I do not accept cancellations nor do I give refunds!

Can I get a refund?
Because all of our merchandise is customized, we don't allow for refunds, however if the error was on the part of the seller, a proper refund will be discussed with you and decided upon at such time it is brought to our attention. Please keep in mind that if a refund is given, it will be processed immediately after conversing with the buyer and depending on how your financial institution processes refunds, it may take 3-5 business days or longer for that particular refund to actually post to your account, so please be patient. Thank you.