All Orders are final. No refunds unless items have been grossly misrepresented.
You are not eligible for a refund just because you decide to change your mind after you've received the item.

You are not eligible for an exchange because you decide once your receive the item that the color is wrong. The color you choose is the color you will receive, nothing less. All Sales are final.

All orders are to be paid for immediately, especially custom. No work will begin until payment is made. NO EXCEPTIONS.

Preferred Shipping Method is Priority so that you can get faster and your item is automatically insured. If you choose First Class and your shipment is lost in route, there is nothing we can do to prove that someone else received it.

If you live in an apartment, be sure to let your property manager know that you are expecting a package and to please contact you once it reaches the location.

We are not responsible for misread addresses, so if for instance you've typed it in wrong. Etsy will print out your shipping label exactly how you typed it in.


***HOLIDAYS SHIPMENTS***

[CHRISTMAS SHIPPING INFO]
Shipments for Christmas ends December 10th
No order expected in time for Christmas will be shipped after that date in expectation of receipt for that date.


[EASTER SHIPPING INFO]
Shipments for Easter ends April 1st.
No orders expected in time for Easter will be shipped after that date in expectation of receipt for that date.


[HALLOWEEN SHIPPING INFO]
Shipments for Halloween ends October 14th.
No orders expected in time for Halloween will be shipped after that date in expectation of receipt for that date.


[JULY 4th SHIPPING INFO]
Shipments for July 4th ends June 17th
No orders expected in time for July 4th will be shipped after that date in expectation of receipt for that date.

[MOTHER'S DAY SHIPPING INFO]
Shipments for Mother's Day ends April 29th
No order expected in time for Mother's Day will be shipped after that date in expection of receipt for that date.

[FATHER'S DAY SHIPPING INFO]
Shipments for Father's Day ends June 3rd
No orders expected in time for Father's Day will be shipped after that date in expectation of receipt for that date.


These dates are set in place so as to ensure you receive your orders on time for the expected holiday.

Thank you.

Custom orders can be placed and no refunds are given for custom orders.
No refunds are given because you decided after receiving that you change your mind.
No refunds are given because your order is lost in transit or that your order is late due to circumstances beyond our control.

When you place your order and submit it as First Class Shipping, you may also purchase insurance for that same item, under the listing of "Shipping Insurance"

We allow you to fully customize your item. Please be sure that what you are requesting is really what you want. be sure you have chosen the correct embroidery thread color and that all names are spelled correctly.

If what you want cannot be easily found, we will get as close to it as possible and make you aware immediately.

If you do not choose a embroidery color, one will be chosen for you, this will be one of our House Colors.


FAQs

How do I place an order?
Upon looking around and making your choice(s), go to the drop-down menu and choose one of your choice colors if you are purchasing towels and place the other 2 colors into the "Personalization Box" then complete your order. Please keep in mind if you do not state an embroidery thread color our team will make a professional determination that is appropriate for that particular color towel, without notice.

If you are purchasing another item such as masks, you would basically do it the same way, except you'll need to also choose your lace color as well as your mask color and embroidery thread color.


Do you accept custom orders?
Yes I do accept custom orders, but you only have to request one if you don't see the merchandise you're looking for or if you're ordering more than what I have listed.

Where do I place my personalized information?
Place all of your details with the "Personalization Box" within your order area.

Can I cancel my order?
All of our merchandise is custom handmade by order so I do not accept cancellations nor do I give refunds!

Can I get a refund?
Because all of our merchandise is customized, we don't allow for refunds, however if the error was on the part of the seller, a proper refund will be discussed with you and decided upon at such time it is brought to our attention. Please keep in mind that if a refund is given, it will be processed immediately after conversing with the buyer and depending on how your financial institution processes refunds, it may take 3-5 business days or longer for that particular refund to actually post to your account, so please be patient. Thank you.

Check Out Our Sister Site: Naim Towels if you are searching for blanks.

Your information will not be sold.