VerbruggeWatercolor

I hope that you love your item, but if you are not satisfied with it, you could return it and I will refund your payment. Just contact me within 14 days of delivery.
CONDITIONS OF RETURN:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You will need to ship the item back to me, up to 21 days after receiving your purchase.

Damaged or lost items (thankfully, by now I have just 3 slightly damaged items, out of more than 700 sales):
- If an original painting arrives damaged due to any reason, it cannot be replaced or refunded as it is one only original.
- In case of damaged prints, a new copy would be sent to you after you contact me.
- In case of damaged vintage items, replacement or refund is not possible, vintage items are unique.
- I cannot be held responsible for items lost in the post. I make sure each parcel is packaged carefully and addressed clearly. If you haven't received your item within 2 months, convo me and we can work something out.

I accept credit and debit cards, Paypal, Etsy gift cards and other international payment methods where available. Local buyers (Nederlanders) can make use of
iDEAL payment.
Please have in mind that all my prices are given inclusive 21 % VAT.

Items are carefully packed and shipped within 3 business days of receipt of payment. When packaging, I use recycled materials as much as possible, trying to be friendly for the environment.

DELIVERY TIME:
- 1 day to The Netherlands
- 3 to 5 days to Europe
- 5 to 10 business days to USA and Canada.

TRACKING NUMBER: The standard shipping DOES NOT include tracking number. But if want you can choose for insured shipping or track and trace number options when purchasing. It is not often, but it happens - an item could be damaged or lost at shipping (thankfully, by now I have just 3 slightly damaged items out of more then 700 sales).

CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. As far as I know my ITEMS DO NOT REQUIRE IMPORT TAXES. I'm not responsible for delays due to customs.

I ship all items from The Netherlands by PostNL, which is very safe but unfortunately a bit expensive when it comes to parcels. Combined shipping is always the best way to reduce shipping costs. For vintage items with combined shipping, please contact me before checking out for exact costs.

**** PLEASE NOTE that the artist retains copyrights. Images are not to be reproduced without permission. If you buy a painting for a present, the recipient of your gift may not copy or reproduce or used it in any way for commercial purposes.

**** Please note that the artist could still sell prints of this painting after the original is sold. In order to keep my prices affordable, I might use the images of my paintings on different paper products or other merchandise. The buyer agrees on these conditions by buying this item.

**** If you would like to sell/ exhibit my work in your gallery please contact me.

**** Fine Art prints / Giclee prints should be kept away from direct sun light, framed behind glass. Same applies for watercolor paintings. This way you will enjoy them for a very long time.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION I COLLECT
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Antonia Evrova-Verbrugge, am the data controller of your personal information. If you have any questions or concerns, you may contact me at aevrova [!at] hotmail.com Alternately, you may mail me at:

Antonia Verbrugge, Lisdodde 6, 3628NL, Nederland