Vibys

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Vibys

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About

We love what we do and we do our best with each and every item we design and make.
All Vibys baby shoes are hand made from natural leather and all the embellishments on our shoes are skilfully hand beaded or hand sewn.

www.vibys.com
www.instagram.com/vibysbaby
www.pinterest.com/vibys
www.facebook.com/Vibys.com

Shop policies

Last updated on April 24, 2018
Thank you for visiting Vibys shop!
Please feel free to contact us if you have any questions about any of our items.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
All items are made to order - we start making them once you order them. You can think of them as unique pieces made just for you.

If there are no quality issues with your purchased items they are not eligible for a refund.

If a customer changes their mind.

If you change your mind and decide to cancel your order, please notify us within 48 hours of placing it for a full refund.
If a cancellation is done more than 48 hours of purchase then a 50% restocking fee will be deducted from the total purchase price. As every piece is made to order, the restocking fee is to compensate the materials and workmanship cost.

When ordering baby shoes, please make sure that you order the right size - if you discover that you have ordered wrong size baby shoes they will not be refunded or replaced with a new pair - in this case you need to buy a new pair.

If there are proven quality issues you may return it for a full refund (exclusive of shipping charges) or exchange them for other items of the same category and price. All refund and exchange items must be returned in their original and unused condition.

Customers are held responsible for all the additional shipping and handling charges occuring from returns and exchanges. You will be refunded (exclusive of shipping charges) immediately once the item arrives safely.

On very rare occasions we might take a custom order - the items that have been customized in any way are final sales and not eligible for a refund.
Payment
We accept PayPal as the only payment method - it is simple and secure.
Shipping
We ship from EUROPE, Estonia. Each pair of shoes is hand made to order and this takes time - up to 1 week. This means that items will be shipped within 1 week after payment has been confirmed.
We use Registered Priority Mail International to ship to all locations - the shipping takes around 10-30 business days depending on your location. You as a customer are responsible for any customs fees and taxes applicable in your country. If you choose much faster DHL Express delivery (1-3 business days) then please provide us with your phone number in the Notes to Seller field on checkout. DHL won't deliver without your phone number.

When the package is shipped, you will receive a confirmation e-mail with a postal tracking number.

You as a customer are responsible for any customs fees and taxes applicable in your country.
Additional policies and FAQs
Do you take custom orders?
Unfortunately no, we cannot accomodate one-off requests. There's so much design work that goes into each item we design that at the moment it simply isn't feasible.

Our baby shoes are available in the following sizes:

USA size 1 (EU size 16, UK size 0) - Approximate outer sole length 10 cm /3.94'' - Approximate age 0-3 month
USA size 2 (EU size 17, UK size 1) - Approximate outer sole length 10.5 cm /4.13'' - Approximate age 3-6 month
USA size 3 (EU size 18, UK size 2) - Approximate outer sole length 11 cm /4.33'' - Approximate age 6-9 month
USA size 4 (EU size 19, UK size 3) - Approximate outer sole length 11.5 cm /4.53'' - Approximate age 9-12 month
USA size 5 (EU size 20, UK size 4) - Approximate outer sole length 12.5 cm /4.92'' - Approximate age 12-15 month
USA size 5.5 (EU size 21, UK size 4.5) - Approximate outer sole length 13 cm / 5.12'' - Approximate age 12-18 months
USA size 6 (EU size 22, UK size 5) - Approximate outer sole length 13.5 cm / 5.31'' - Approximate age 18-24 months
USA size 7 (EU size 23, UK size 6) - Approximate outer sole length 14 cm / 5.51'' - Approximate age 2 years

Please leave us a note for the size when you order.

Larger sizes are available upon request.

NB! When choosing the right size for your baby, measure your baby's foot from heel to the top of the big toe then add 1 cm (0,4 inch) to the actual length of your child's foot. This will ensure that the shoes will be a good fit. If you are concerned that the shoes will be too small, please order the next size up.

Please allow for minor variations as each piece is handmade.

More information

Last updated on Jan 20, 2017
Frequently asked questions
Custom and personalized orders

Unfortunately no, we cannot accomodate one-off requests. There's so much design work that goes into each item we design that at the moment it simply isn't feasible.

How soon do I receive my order?

As all items are made to order, they will be shipped within 1 week after payment has been confirmed.

There are 2 shipping options:

1) Registered Priority Mail International - $12.00 USD per pair. Shipping takes around 10-30 business days depending on your location.

2) DHL Express shipping - $60.00 USD for first pair + $5.00 USD for additional pairs. Shipping takes 2-3 business days.

Baby shoe size chart

US size 1 (EU 16, UK 0) - Approx. outer sole length 10 cm / 3.94 in. - age 0-3 month
US size 2 (EU 17, UK 1) - Approx. outer sole length 10.5 cm / 4.13 in. - age 3-6 month
US size 3 (EU 18, UK 2) - Approx. outer sole length 11 cm / 4.33in. - age 6-9 month
US size 4 (EU 19, UK 3) - Approx. outer sole length 11.5 cm / 4.53 in. - age 9-12 month
US size 5 (EU 20, UK 4) - Approx. outer sole length 12.5 cm / 4.92 in. - age 12-15 month
US size 5.5 (EU 21, UK 4.5) - Approx. outer sole length 13 cm / 5.12 in. - age 12-18 months
US size 6 (EU 22, UK 5) - Approx. outer sole length 13.5 cm / 5.31in. - age 18-24 months
US size 7 (EU 23, UK 6) - Approx. outer sole length 14 cm / 5.51 in. - age 2 years

Wholesale availability

For wholesale inquiry please send the following information to info@vibys.com
1) Your name
2) Your shops name and address/location
3) Your shops website address
4) Information on the baby shoes you wish do buy