viceandvelvet

Vice & Velvet. Handmade Vegan Soap, Bath & Body.

Melbourne, Australia 4581 Sales On Etsy since 2012

5 out of 5 stars (1318)

viceandvelvet

Vice & Velvet. Handmade Vegan Soap, Bath & Body.

Melbourne, Australia | 4581 Sales

5 out of 5 stars (1318)

Shop owner

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4581 Sales
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Mei Ong

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Mei Ong

Announcement    Please read our Policies for detailed information on shipping within Australia and internationally before placing an order. This information includes:
- Processing/Turnaround Times
- Shipping Methods
- Tracking

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Mailing List Signup: http://eepurl.com/L5JWL
Email: info [!at] viceandvelvet.com.au

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All content, images and text (including product descriptions and Shop Policies) are protected by copyright. Legal action will be taken against those found to plagiarise/copy content or text from our Etsy shop.

Announcement

Last updated on Dec 26, 2019

Please read our Policies for detailed information on shipping within Australia and internationally before placing an order. This information includes:
- Processing/Turnaround Times
- Shipping Methods
- Tracking

:::::::::::::::::::::::::::::::::::::::

Mailing List Signup: http://eepurl.com/L5JWL
Email: info [!at] viceandvelvet.com.au

:::::::::::::::::::::::::::::::::::::::

All content, images and text (including product descriptions and Shop Policies) are protected by copyright. Legal action will be taken against those found to plagiarise/copy content or text from our Etsy shop.

Reviews

Average item review
5 out of 5 stars
(1318)
See reviews that mention:
quality 49 shipping 155 customer service 108

About viceandvelvet

Sales 4,581
On Etsy since 2012
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"G'day" from the creator of Vice & Velvet

* Etsy Featured Shop in 2013.
* Etsy Design Awards winner in Home & Living category in 2014.
* Featured in Oprah Magazine, Elle, Vogue, Vogue Living, House & Garden, Inside Out, Real Living, Frankie, Peppermint, Cosmopolitan, Fashion Journal, Buzzfeed, The Weekly Review, Herald Sun, Time Out and more.

Vice & Velvet is a one-woman show and that woman is me, Mei. Established in 2011 in Melbourne city, Australia, I combine the urban influence with my love for natural, sustainably sourced ingredients. I have been making soap and body products since my early teens, a passion that lasted over a decade before Vice & Velvet was born.

I formulate all my products entirely from scratch and never a pre-made "base". I keep formulations as simple as possible, only including ingredients that are beneficial to the skin or absolutely necessary for the physical and chemical stability of my products. My recipe book is protected by laser security and a giant three-headed dog named Cuddles.

For the "Vice" and "Velvet" ranges*, I create unique and sometimes unusual scent blends that are inspired by my surroundings; city life (e.g. Laneways, Black Jack Alley) and nature (e.g. Rockpool, Driftwood). I usually combine four to eight notes so the resulting scent is just that little bit more complex and one of a kind. It’s not that I dislike plain lavender, rose or vanilla straight out of the bottle; I just can't resist adding my own special touches to take a blend to the next level.

All my products are a labour of love, but none more so than my custom stamped soap favours. Over the years I have shipped thousands of these little guys to weddings all over the world, and it's always such an honour to be part of a couple's special day.

I believe in creating beautiful products with simple packaging, not the other way around. Production is my favourite part of Vice & Velvet because I enjoy getting my hands dirty, or rather, getting them clean. Every product is designed, made and packaged by the same two hands. It’s not just business, it’s personal.

{ All Vice & Velvet products are vegan-friendly. They contain no animal-derived ingredients, Sodium Lauryl/Laureth Sulphate (SLS), parabens or mineral oils. The soaps are also palm oil free. Tested on (human) friends and family only. }

I release Limited Edition scents and products all the time so feel free to join the Mailing List if you don't want to miss out on these.

Around the web

Website
Instagram

Shop members

  • Mei

    Owner, Maker, Designer

    Mei is the creator, formulator, soap maker, mousse whipper, scent blender, photo taker, graphic designer, product packer, book keeper and general cheerleader at the one-woman company that is Vice & Velvet.

Shop policies

Last updated on November 27, 2019
All content, images and text (including product descriptions and Shop Policies) are protected by copyright. Legal action will be taken against those found to plagiarise/copy content or text from our Etsy shop.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
DELAYS, DAMAGES AND LOSS:
We endeavour to pack your orders securely before shipping them out. Unfortunately, delays, damage and loss of parcels are a possibility during transit. In these events, we cannot be held responsible* once orders are handed over to the respective shipping service but we will do our best to assist you in liaising with them to resolve the issue.

* We do not provide refunds, replacements or credit for parcels that are lost/damaged in transit.

By placing an order with us, you accept that it will be subjected to the terms and conditions set by Australia Post with regards to insurance and compensation for delays, damage or loss of shipments. Please refer to the Australia Post website for more information.

If you have provided an incorrect/incomplete shipping address in your order, you will be responsible for any resulting delays, re-delivery charges, damage or losses (as parcels are not guaranteed to be returned to us ).
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RETURNS/EXCHANGES:
If you are not 100% happy with your order, drop us a line and we'll do our best to help. Due to the nature of our products, we cannot accept returns/exchanges but may be able to work out another solution.
Shipping
PROCESSING/TURNAROUND TIMES:
Please check the current processing times on each listing before purchasing. This information is displayed on each listing and also on the Cart/Checkout page.

You will be able to see the processing time BEFORE proceeding to checkout and completing your order. Additional information can be found in this article: https://help.etsy.com/hc/en-gb/articles/115015588227-What-Is-the-Processing-Time-for-an-Item-?segment=shopping
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SHIPPING WITHIN AUSTRALIA:
Flat Rate Shipping within Australia: Standard - AU$10.80, Express - additional AU$3.30.

Delivery Carrier: Australia Post

Signature on Delivery is available for an additional AU$2.95. With this, the Australia Post representative delivering the parcel is obligated to obtain a signature and may not leave the parcel unattended at their discretion. Refer to the Australia Post website for their policies on leaving parcels.
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INTERNATIONAL SHIPPING:
Method: Australia Post International Standard
Transit Duration*: 6+ business days between metropolitan areas of major cities. *Estimate only - as provided by Australia Post.

The shipping cost shown in your cart is calculated by quantity of items instead of parcel weight and may not accurately reflect the actual charge at the post office.

The final shipping charge for international orders is the Australia Post rate for the parcel (by weight) + 15% (handling, fees, packaging materials, etc). Any charges on top of this will be refunded via the original payment method.

Multiple items are generally shipped at a discounted rate for each additional item. Add or remove items from your cart to view and compare the combined shipping costs.

International Express shipping is very expensive and is not offered unless specifically requested by the buyer before purchasing.
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TRACKING SHIPMENTS:
All orders are shipped with tracking. A tracking number will be provided in the shipping notification and it is the responsibility of the buyer to monitor the status of the parcel in transit. This information allows the buyer to estimate when their order will arrive as well as alert them to missed delivery attempts, delays or other delivery complications that may require further action. Should the addressee fail to collect or arrange re-delivery of the parcel resulting in it being “returned to sender”, the buyer will be responsible for any subsequent re-delivery charges incurred.
Additional policies and FAQs
SENSITIVITIES AND ALLERGIES:
As with all bath and body products, we suggest you do a test patch if you have sensitive skin and discontinue use if necessary. If you have any concerns about being sensitive to certain products or ingredients, please get in touch prior to placing an order to discuss.

STORAGE AND 'BEST USED BY' DATES:
Our products should be stored in a cool area (below 30°C/86°F), away from direct sunlight. We like to keep preservatives to a minimum so we include “best used by” dates with our jarred products. Our soaps are preservative-free and we recommend that you use them within 9 months as this is the average shelf life of the natural oils and butters that we use to make them. Please think of these guidelines not so much as restrictions, but as an incentive to go ahead, open and enjoy our products when you receive them!

All content, images and text (including product descriptions and Shop Policies) are protected by copyright. Legal action will be taken against those found to plagiarise/copy content or text from our Etsy shop.