Michele on Sep 23, 2014
my suggies love this....and the seller was very prompt!
Nicole Malfa on Sep 10, 2014
Makes it so easy to make my gliders LGRS, and they love it
izzibabe on Sep 5, 2014
Shipped on time and was packaged with clear instructions.
It was a hot and windy month only making the search for great glider items more infuriating.
Nowadays there are so many sugar glider cage set makers to choose from the problem might be finding the right one or just a good one but when I started out you could count the sellers on your fingers without breaking a sweat. Back then the problem was finding items you even wanted. It was hard to come by someone who would customize a cage set or sell anything unique so I took the plunge in an effort to provide glider owners with things they actually wanted and in turn help the gliders have the optimal cage set up.
Owner, Maker, Designer, Curator, Seamstress, Inventor, Mentor, Photographer, And Shop Proprietor.
In 2010, on the verge of Luna's 2nd birthday I became fed up with the availability of sugar glider accessories. I decided to make my creations available for everyone with customization. When I am not at college I am immersed in glider activities.
Accepted payment methods
- Accepts Etsy gift cards
No matter if you choose to purchase from me directly through Paypal, Etsy, or veglidergear.com the policies and terms listed here apply to every business interaction with Vicious Encounters.
Checks and money orders are not accepted. Paypal is the only payment that I accept.
Please be aware that customs orders may take up to 14 days to be shipped and sewn after received payment, unless you have been notified that the order may take longer [check shop announcements for current processing times]. Understand that in no way am I obligated to ship an order faster regardless of its status of completion.
Ready to ship and ready made orders will ship within 1-7 days of received payment.
First-Class and Priority shipping takes 2-5 days typically but may vary.
International shipping may be special requested.
Refunds and Exchanges
I am not responsible for lost, stolen items, etc.
If I receive a parcel back unopened stating: "unclaimed/return to sender" and do not receive any communication from the buyer I will assume the buyer did not want the item and a refund for the item ONLY will be issued due the money and energy spent on shipping the item.
I will ship to Paypal address, if another address is given through an individuals Etsy it will be disregarded unless specified by the individual purchasing.
I will not offer refunds on orders that were processed incorrectly. In order to prevent this do not use multiple outlets to contact me. One message for one order. If your contact with me has been through Etsy for example, it must stay on Etsy, if you try to then send me an email with any concerns of your order it may be overlooked. I hold no accountability for orders involving this type of confusion.
Additional policies and FAQs
Custom orders can be made in a number of ways, unfortunately this means that the price will vary.
If color choices are not specified for custom orders then the custom order will be made using fabric colors that are available and may vary from the sample photo.
Every pouch I make is double lined and seamless. Please do not assume that just because there is not a picture of the inside that I am trying to skimp. The safety of my products is so much more important to me than any dollar I could make besides most of my pouches are reversible, so the outside looks just like the inside.
Feel free to ask me any questions that you may have.
Sugar Gliders are remarkably unique pets. Although I would love to answer any and all questions regarding them it is very hard. If you would like to learn more about gliders please become a member of my favorite forum, Sugarglider.com. Sugarglider.com is a community full of experienced and inexperienced owners, vets and other medical professionals, rescue coordinators, and most importantly all glider enthusiasts. They will teach you about husbandry, where to obtain gliders, sources of misinformation [Youtube Vet, Pocket PP], techniques for taming/bonding, and so much more.
Please note that I am earth conscious and will try my best to package items in such a way that produces the least waste possible. For example: multiple suggie soups will come in one bag rather than individuals, thank you.