vickyalberto

Simply Paper and Embellishments

Chestermere, Canada

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Vicky Alberto

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Vicky Alberto

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Shop policies

Last updated on May 9, 2022

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Items will be shipped within 72 business hours of payment receipt during the regular business week only.

Items not paid for within 72 hours of invoice will return to the shop stock (unless alternative payment or arrangements have been made).

Accepted payment methods

Paypal

Returns & exchanges

See item details for return and exchange eligibility.

Payment

Paypal is the preferred method of payment. If you would like an alternative method of payment, please convo me.

Shipping

USA, CANADA & EUROPE: Orders generally take 7-15 BUSINESS days to arrive within North America and 2-3 weeks to Europe. These are general guidelines only and especially during holiday seasons, this may increase due to high postal volume. If you would like upgraded shipping for faster delivery or to add insurance or tracking on your items, please convo me to set up a custom order to allow me to add the additional charges.

I am offering free shipping for custom orders (only) that are over $150.00 (US or CAN funds) that ship within Canada and to the Continental US. These large orders will be insured up to $200 free of charge. Please note that it is the customer's responsibility if any customs/duties are applicable.

I take great care in packaging the items and am not responsible for damage done by the postal workers or any lost/stolen items. I use the address you provide from PayPal. If this address is incorrect the package will be returned to me as per postal guidelines, and you will be responsible for the re-shipment cost. I will contact you through Etsy informing you of the return. I will hold the order for 2 weeks and then the order will return to stock if I don't hear from you. Refund less the shipping charged will be returned to you.

OTHER INTERNATIONAL SHIPMENTS - The cost to ship any oversized pieces like the large skeleton clocks or larger orders is a flat $20 for a box of product up to 500 grams in weight. If any customs/duties are owed, they are the responsibility of the customer. The box is insured up to $100 product value. It takes about 2-3 weeks for a parcel to arrive from Canada to international destinations.

Additional policies and FAQs

If you would like a large or custom order, please convo me.