VictoriaRoseGems

♥ Please make sure you like the item//read the description before you buy it!!
♥ If for some reason your item is broken or damaged when you receive it, please let me know so i can replace or fix it for you.
♥For shipment within the United States, all orders over $100 are insured for their full value at no extra charge. Beyond this, Victoria Rose cannot be held responsible for damages caused in shipment. Victoria Rose cannot be held responsible for damages caused in transit, or for loss or theft or disappearance of international orders.

♥VICTORIA ROSES GEMS' GUARANTEE:
If you are not completely happy with your purchase, you may return it in the *original* condition, in the *original* gift box, for a full refund. Please contact me first to make arrangements.

• Item must be mailed back to me within 7 days of original delivery date.
• You must include USPS delivery confirmation & insurance covering the original purchase price, and send me the delivery confirmation number as soon as you have mailed it.
• Your refund or exchange will be issued upon receipt of the return, after I have verified that the item is in sale-able condition.
• If your item was custom-sized, and you were charged a fee for the adjustment, that fee will not be refunded.

♥WRONG SIZE?:
If you receive your custom-sized bracelet or necklace and find that the length isn’t right for you (i.e., you miss measured), please contact me. If you send it back, I will adjust the length for a small fee. I do ask that you pay for shipping costs in both directions. If I made a mistake in the sizing, I will fix it for free, and pay for the shipping.
I am committed to providing my customers with quality products and service. If you’re not satisfied with your order, contact me and I will see what we can do to make you happy. Please keep in mind that since all items are handmade, so each is varied slightly in color and size.

You can use a credit card on PayPal without setting up a PayPal account. Payment is expected at the time of purchase. I will allow up to 72 hours for payment, but as a courtesy, please let me when you make the Etsy transaction that the PayPal payment will be delayed. If payment is not received within 72 hours, the transaction will be canceled and reported to Etsy.

Please be sure that your Etsy shipping address is the same as your PayPal shipping address. If they do not match, your shipment may be delayed while I contact you to confirm the correct shipping address.

If you'd like to have it shipped to a different address (such as a gift recipient), please contact me at the time of purchase.

Here's an Etsy guide to paying with PayPal:
www.etsy.com/help_guide_checkout.php

Please be aware: If you are paying by eCheck via paypal, we will not ship your items until we receive confirmation from paypal that your check has cleared. This may take over a week.

If you make a purchase, please be sure to check your e-mail, *especially* your spam folder, in the 24 to 48 hours following the transaction, in case I have any questions about your order. The most common issue — this happens all the time! — is that a buyer's shipping address on Etsy and PayPal do not match, and I must verify the address before I can ship.

I confirm all transactions via convo & e-mail once I receive them; then I contact you again once your order has shipped.

♥ I ship USPS
♥ HOLIDAY/CHRISTMAS ORDERING GUIDELINES
DOMESTIC/US:

All items for on-time Christmas delivery must be in and paid by 2PM (Eastern Time) on December 16.

♥ Once your order is shipped, please allow up to 14-21 business days to receive it. (But usually arrives much sooner!)I ship to your PayPal address. Please make sure your information is accurate or your items may be delayed in shipping.

♥ UNITED STATES:
USPS Delivery + confirmation included. Insurance is included on all orders over $100 for no additional charge. Please allow up to 3 business days for your purchase to be packaged and shipped. If your purchase requires sizing adjustments, please allow up to 5 business days for shipment.

♥ INTERNATIONAL SHIPPING:
Before you place an order from outside the United States please read the following information. The information below serves as fair warning to all international customers. Please take all of this into account before you place your order.

The US Postal System regulations for international shipments, customs, prohibitions and restrictions varies with every country, and changes frequently. I check the website regularly and ship in accordance with the laws to the best of my ability.

Buyer is responsible for all duties, customs, and brokerage fees, taxes, and any other fees associated with delivery. Victoria Rose cannot be held responsible for any additional shipping fees levied upon receipt.

Delivery times will vary by country and service. Delivery confirmation and insurance are not available for international orders. These orders will be shipped directly from the post office, and care will be taken to fill out all required customs forms properly and in accordance with the law, but Victoria Rose Gems cannot be held responsible for any customs or delivery problems. I will send you the USPS Customs Labels responsible for damages caused in transit, or for loss or theft or disappearance of international orders.

• Orders under $100 are sent via USPS International First Class Mail with the exception of those countries that require BY LAW that jewelry be sent via International Priority Mail (or registered mail) (Australia, Canada, Japan, Luxembourg, Malaysia, Spain, and the United Kingdom, as of September 2010).
• All orders of $100 or more are sent via USPS International Priority Mail.
• Combined shipping: International orders of multiple items sent via Flat Rate box will have any over-payment of shipping charges refunded to the buyer after the package is shipped, should the overage be over $1 USD.
• All international shipments are sent out once a week.
Note: There is no tracking on regular shipping for International orders. Registered mail requiring a signature is available for $15-$20 and Priority Shipping with tracking and insurance is available for $25-$30. If you would like any of these mailing options, please contact us before ordering.

Although we have not had issues with International mailing, VICTORIA ROSE GEMS IS NOT RESPONSIBLE FOR LOST INTERNATIONAL ITEMS AND CANNOT GUARANTEE ON-TIME CHRISTMAS DELIVERY ON INTERNATIONAL PACKAGES. Getting the order in as soon as possible or using one of the above mentioned upgraded shipping options is your best bet for on-time Christmas delivery.
International Christmas delivery are encouraged to be in and paid by December 3. However, the sooner the order is in, the better.

♥IS YOUR INTERNATIONAL LOCATION NOT LISTED?
If you'd like an item shipped to a country not listed, please contact me before making a purchase. I'll do my best to accommodate you, but every country has its own rules and regulations regarding shipping, and the shipping of jewelry is often subject to restrictions, or forbidden entirely. Many countries are not listed because importation of jewelry is prohibited.

♥If you're familiar with my jewelry, see something on the "sold items" page, or see something in Victoria Rose Ware that is not currently listed for sale in the shop, I'd like to try to accommodate you. Please send me a convo to see if I can arrange a custom order for you.

Sold Items: http://www.etsy.com/your/listings/sold

♥PACKAGING & GIFTS:
All jewelry is sent packaged in very nice gift box with cotton lining, labeled "Victoria Rose Gems," ready to give as a gift to a friend, a loved one — or yourself. I'm happy to send your purchase directly to a gift recipient, and can include a small card with a note that you compose. Please contact me for details.

View a sample of the gift box here:
http://www.etsy.com/listing/60290972/hummingbird-fly-my-way-necklace

♥CARING FOR VICTORIA ROSE GEMS' JEWELRY:

A clean soft cloth is recommended for your silverware products. You can also use a polishing cloth. I would not recommended any cleaning agents as this may change the surface of your jewelry item. They already have been highly polished with my brand of polisher.

VictoriaRoseGems.etsy.com

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