Part I - General Terms and Conditions
Section 1 – Vendor, inclusion by reference of the General Terms and Conditions

(1) The Vendor and contracting party for the merchandise presented in the Etsy Shop „viki productions“ is Viktoria Heinrichs / viki productions, Abt-Knittel-Str. 84, 74676 Niedernhall, phone 0151/22818492, e-mail viki.productions@gmail.com (referred to hereinbelow as the “Vendor” for short).

(2) The present General Terms and Conditions are a component part of any contractual agreement made between the Vendor and the respective Customer. The Vendor hereby objects to any terms and conditions that the Customer may have established and that contradict the present General Terms and Conditions.

Section 2 – Merchandise offered and conclusion of contract

(1) The Vendor is offering the merchandise presented in the Etsy Shop “viki productions” for sale to other Etsy users. The colors of the merchandise shown on the website may vary slightly depending on the internet browser and monitor settings used by the Customer; these variations are technically unavoidable.

(2) Selection of merchandise, conclusion of contract and implementation of the agreement shall all take place in German.

(3) The Customer shall select the merchandise desired by placing it in his “Cart” (“Warenkorb”). When the cart contains all merchandise desired, the Customer proceeds to the checkout by clicking on “Proceed to Checkout” (“Zur Kasse gehen”). The following page titled “Please confirm and submit your order” shall display a summary, so that the Customer can check for any incorrect input. On this page, the Customer can place his order with the Vendor by clicking on the button “Pay now” (“Jetzt bezahlen”); where the Customer uses Klarna (“Sofort”) for payment, the order will be placed with the Vendor by clicking on the button “Next” (“Weiter”) on the page titled “Transaction confirmation” (“Transaktion bestätigen”). Until the order is transmitted to the Vendor, the Customer may go back one or multiple steps in the browser to modify the data input or to completely discontinue the order.

(4) The Vendor is making a binding sales offer for the merchandise presented in his shop. By transmitting the order using the button “Pay Now” (“Jetzt bezahlen”), the Customer accepts the sales offer; The Vendor shall confirm the conclusion of the contract by e-mail (contract confirmation).

(5) The content of a contract concluded is stored by Etsy in the Vendor’s and the Customer’s Etsy user accounts and may be viewed by the Customer in his user account on the Etsy portal in section “Purchases and Reviews” (“Einkäufe und Bewertungen”) in the “You” (“Du”) menu. After conclusion of a contract, Etsy shall also send an e-mail with the content of the contract to the Customer. Beyond that, the Vendor neither saves the content of the contract nor does he provide access to it outside the Etsy platform.

(6) The Vendor shall inform the Customer by e-mail of any impediments preventing the delivery from being made, or of any other circumstances that might prevent contractual performance.

Section 3 – Prices and payment

(1) All product prices are total prices plus shipping costs. Prices are free of VAT.

(2) The shipping costs are listed in the respective product description under “Shipping & Returns” (“Versand & Rückgaben”)

(3) The Customer can pay by credit card (VISA, MasterCard, American Express). In the Cart section, additional means of payment may be available, such as PayPal or Klarna (“Sofort.”).

(4) Customer payments may be received by Etsy Ireland UC, 66/67 Great Strand Street, Dublin 1, Ireland, or, if payment is made in US$ oder CAN$, by Etsy Inc., 117 Adams Street, Brooklyn, NY, USA, (“Etsy” for short) on behalf of the Vendor. Etsy shall forward the amount paid to the Vendor.

(5) The Vendor reserves ownership of the delivered goods until the Customer has paid their purchase price in full.

(6) Where deliveries are made to countries outside the European Union, customs or acquisition tax for imported goods may have to be paid by the Customer to the customs authorities upon receipt of the shipment. These duties will accrue in addition to the purchase price and the shipping costs; the Vendor has no means of influencing them.

Section 4 – Right of withdrawal for consumers

(1) A Customer purchasing as consumer is entitled to a right of withdrawal in accordance with the statutory pre-requisites.

(2) A consumer means every natural person who enters into a legal transaction for a purpose that is mainly outside his commercial or self-employed professional activity.

(3) The pre-requisites and legal consequences of the German stipulations as to consumers' rights of withdrawal shall apply to consumers having their permanent residence outside of Germany also in those cases in which the consumer's national law does not provide for a right of withdrawal or provides for a shorter withdrawal period or for stricter requirements as to form.

Section 5 – Warranty

Warranty claims shall be governed by the statutory regulations.

Section 6 – Alternative dispute resolution

(1) For settling consumer disputes out-of-court, the European Union offers a platform for online dispute resolution at ec.europa.eu/consumers/odr („ODR platform“).

(2) The provider is willing to participate in an out-of-court consumer dispute resolution process.

Section 7 – Final provisions

(1) The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on the International Sale of Goods (UNCISG). However, German law shall not apply to transactions with consumers having their permanent residence abroad to the extent the national laws applicable to those consumers set out provisions that cannot be contracted out to the detriment of the consumers.

(2) Should individual provisions of the present General Terms and Conditions prove to be invalid or impossible to implement, this shall not affect the validity of the remaining provisions.

Part II: Information on Consumers' Right of Withdrawal
Information on the right of withdrawal for goods delivered by post
Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Viktoria Heinrichs / viki productions, Abt-Knittel-Str. 84, 74676 Niedernhall, phone 0151/22818492, e-mail viki.productions@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Information concerning consumers' right of withdrawal for Digital Content
Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Viktoria Heinrichs / viki productions, Abt-Knittel-Str. 84, 74676 Niedernhall, phone 0151/22818492, e-mail viki.productions@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Expiration of the right of withdrawal

Your right of withdrawal expires, if the performance of the contract has begun with the your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

Exceptions from the right of withdrawal

The right of withdrawal shall not exist for contracts regarding the delivery of merchandise that is not prefabricated and is made according to the consumer's individual choice and specifications, or of merchandise that obviously is tailored to meet personal customer requirements.

Sample Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

— To Viktoria Heinrichs / viki productions, Abt-Knittel-Str. 84, 74676 Niedernhall, e-mail viki.productions@gmail.com:

— I/We (﹡) hereby give notice that I/We (﹡) withdraw from my/our (﹡) contract of sale of the following goods (﹡) / for the provision of the following service (﹡),

— Ordered on (﹡) / received on (﹡),

— Name of consumer(s),

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(﹡) Delete as appropriate.