vintageekho's Shop Policies
Ekho Vintage was started in 2011. It is an online collection of vintage home decor products collected from our travels, mostly across Europe.
Contact: vintageekho [!at] gmail.com
We accept all major Credit Cards via Paypal, which allows for Debit and Credit Card payments without a Paypal account. Paypal is safe, secure and easy to use!
To pay with a Credit Card choose the Paypal option and then "continue without a Paypal account" link on the new Paypal page.
Please contact us if you are having any problems with the checkout process.
WE SHIP WORLDWIDE! Contact us for a quick quote if your location is not listed.
All orders are sent within 5 business days.
Larger parcels are sent with a tracking number for insurance purposes, packages weighing less than 2kg do not have an allocated shipping number, this can be arranged for an additional cost, please contact us for details.
Expected transit times:
Europe: 2-4 weeks
USA/Canada: 4-6 weeks
Australia/NZ: 4-6 weeks
International: 4-8 weeks or longer
If you need something delivered sooner please contact us. We are not responsible for custom/duty fees or postal transit times.
We offer combined shipping on all of our items for a reduced shipping rate! Please ask for an updated shipping cost if you wish to purchase more than one item.
Refunds and Exchanges
Although we try to give as much detail as possible in our listings, please note that our items are vintage and therefore will carry the marks and scuffs of well-loved pieces. We do not give refunds or accept returns.
Please make sure to open and inspect your order when it arrives. If an order arrives damaged, please contact us within 48 hours with photographs and details of the damage. We may need additional photos and information to proceed with a claim.
If an item returns as an unclaimed package we are not responsible for any shipping fees and the item will be relisted unless the buyer asks for item to be reshipped at their own expense.
Additional Policies and FAQs
Don't see your question here? Contact us at: vintageekho [!at] gmail.com
Last Updated April 17, 2015