Information for buyers
We accept a variety of secure payment methods including credit/debit card, Paypal, Apple Pay and Etsy Gift Cards. Once you have selected and paid for your item, you will receive an email confirming that your order has been received. On shipment of your item, you will also receive a dispatch email to let you know it's on it's way to you.

Once payment has been received, the item will be shipped within 3 business days to the address on the email receipt. (please note this does not apply to custom orders and you will have been given a different time scale as to when these will be ready before you place your order). If you require a different shipping address to that stated on your confirmation, please let us know by adding a note to your order as this cannot be changed once your item is shipped.

*** IMPORTANT DELIVERY INFORMATION***
All orders will be sent by standard delivery which doesn't provide a tracking number unless the upgraded delivery service was selected and paid for at checkout. Please note: all shipping timescales are estimates only.

UK ORDERS
Items will be sent by Royal Mail Second Class Delivery.
Delivery aim: 2-3 working days.

INTERNATIONAL ORDERS
Due to the Covid-19 pandemic, international deliveries are experiencing significant delays of up to 4 weeks. Please bear this in mind before placing an order. As from 05.08.2020, we are only sending international orders via a tracked service. This doesn’t need to be arranged prior to ordering and the shipping cost for all orders outside of the UK is now set to reflect the tracked service. We appreciate this is more costly than a standard service however it will offer peace of mind and the ability to track your order through the postal system during this uncertain time. Thank you for your understanding.

Delivery aim:
International Tracked and Signed Delivery - 6-14 business days

On rare occasions, it may be up to 30 days.

Please ensure you allow enough time to accommodate this should you require your items for a special event as we cannot offer refunds for items that do not arrive in time. this.

Once the order has been shipped, Vintage Twee cannot be responsible for delays out of our control such as those due to Customs/Border involvement, disruptions to the post service or severe weather conditions.

Import taxes may apply to goods over a certain value and these fees are the responsibility of the recipient - each country has different regulations so if you are unsure, please check with your countries customs office.

All items are shipped without insurance, unless specifically requested.
We can offer combined shipping on multiple purchases, please message us before purchasing should you wish to take advantage of this.

Shipping fees cover the cost of actual postage and essential packing materials. Please be assured that we will keep this cost as low as possible for the buyer.

IMPORTANT
*** Vintage Twee will not be able to offer refunds on any items that haven't arrived in time for your event, nor can we be held responsible for this. Once the items have been shipped, they are in the hands of the postal service and we are unable to control this. Please understand we cannot inform you of the delivery status of your order, unless you have paid for the tracked shipping option for which you will have received a tracking number to follow this online. It is the buyers responsibility to check delivery time scales before purchasing. ***

Please also bear in mind that international orders will contain a Customs Form on the outside of the package which has to state the contents – we keep these descriptions brief but we just thought we'd make you aware in case you are sending the items to someone as a gift!

All our items are hand crafted in a smoke-free and pet-free home. If you are interested in any of our sold items, please let us know. We also welcome custom orders – please just email with your request.

Quotes
Please note that quotes are valid for a period of 30 days only and prices may be subject to change at Vintage Twee's discretion.