StrockyRocky

Sweet baby accessories

Magnitogorsk, Russia | 2952 Sales

StrockyRocky

Sweet baby accessories

Magnitogorsk, Russia 2952 Sales On Etsy since 2011

4 out of 5 stars (503)
Galina Strokan

Contact shop owner

Galina Strokan

View all 74 items

Reviews

Average item review
4 out of 5 stars
(503)
See reviews that mention:
quality 57 shipping 107 customer service 51
View all 503 reviews

Shop policies

More information

Last updated on Dec 25, 2018
Frequently asked questions
Payment

We only accept Pay Pal.
You may pay via PayPal with your credit or debit card without having a PayPal account.
https://www.etsy.com/help/article/361

Shipping

• All packages are sent via international registered airmail from Magnitogorsk (Russia). It includes identification number ( it will be sent to the e-mail notification ).

• We send items to the address provided in Etsy. Please make sure your Etsy address is correct when you checkout!

• Please note, shipping time may vary depending on your location and customs processing, so I can’t guarantee that items will be received by a certain date - it's out of your control. The transit time will also be affected by any busy season (e.g. Christmas) or your local holidays.
CHRISTMAS LEAD TIMES MAY INCREASE BY AN ADDITIONAL NEAR ONE WEEK.

Wrong adress

We will send all shipments to this address and NOT your Paypal address. You can change shipping address after purchase if your order has not been shipped. Please, convo us with the correct address as soon as possible. In case of incorrect shipping address you order may be sent back to us or even miss delivered. We are not liable for such kinds of mistakes.

Unclaimed Packages

If you have not taken the time your order with postal office and your package was returned to us as unclaimed we'll contact you for further information on delivery or canceling an order. In this case, the buyer pays the shipment.

Package is lost

If your items didn't arrive within 45 days, contact me and I will log an investigation through Russian Post. Once this is completed, they will contact your country Post and will both conduct an investigation in an attempt to locate your package. If the package is officially recognized lost, 100% refund is guaranteed.

Your order will be stated as lost if you haven't received it within 3 months from the date of shipping.

Refunds and Exchanges

We do accept returns if there is a defect or your item was broken while delivering or item was lost.

Custom and personalized orders

Custom and personalized orders can not be returned and exchanged.