VitalGoods

Natural Hair,Skin And Dreadlock Care Products

Pennsylvania, United States · 5835 Sales

VitalGoods

Natural Hair,Skin And Dreadlock Care Products

Pennsylvania, United States 5835 Sales On Etsy since 2010

5 out of 5 stars
(1391)

Announcement   Its About that time!!! our annual Back to school sale starts 8/13 and ends on 8/20!!!! This sale runs on both our website and etsy shop! I try to update stock after 8pm est every night if an item you want appears to be out of stock please check back after 8pm!!!*Sale is limited to available stock, can not be combined with any other sales or coupon codes, and is limited to retail sales only!

Thank you for stopping by Vital Goods !!! If you have questions please look over the FAQ section of our policies page. We answer all messages in the order in which we receive them, please give us at least 2 business days to get back to you before resending the same message :)

INTERNATIONAL SHIPPING IS BACK!! Contact me for a reserved listing!! Up to 2 lbs is $29 to canada and $34 everywhere else PLUS THE COST OF INSURANCE which is not optional!!

Have a question? Please check our policies page FAQ section before you email us :)
http://www.etsy.com/shop/vitalgoods/policy We do ship internationally!!! international buyers must contact me for shipping options and a reserved listing!



Vital Goods does NOT provide free products to bloggers and youtubers. We do not feel that doing this will provide an accurate representation of our products and with the number of requests we receive per week this is not cost or time efficient advertising for us. I really feel that our paying customers feed back provides an accurate representation of our products and business ethic.

We ship Daily!! Mon-Sat! all products are in stock and ready to ship at all times! items ship within 24 hrs of received payment.

Announcement
Last updated on Aug 13, 2016

Its About that time!!! our annual Back to school sale starts 8/13 and ends on 8/20!!!! This sale runs on both our website and etsy shop! I try to update stock after 8pm est every night if an item you want appears to be out of stock please check back after 8pm!!!*Sale is limited to available stock, can not be combined with any other sales or coupon codes, and is limited to retail sales only!

Thank you for stopping by Vital Goods !!! If you have questions please look over the FAQ section of our policies page. We answer all messages in the order in which we receive them, please give us at least 2 business days to get back to you before resending the same message :)

INTERNATIONAL SHIPPING IS BACK!! Contact me for a reserved listing!! Up to 2 lbs is $29 to canada and $34 everywhere else PLUS THE COST OF INSURANCE which is not optional!!

Have a question? Please check our policies page FAQ section before you email us :)
http://www.etsy.com/shop/vitalgoods/policy We do ship internationally!!! international buyers must contact me for shipping options and a reserved listing!



Vital Goods does NOT provide free products to bloggers and youtubers. We do not feel that doing this will provide an accurate representation of our products and with the number of requests we receive per week this is not cost or time efficient advertising for us. I really feel that our paying customers feed back provides an accurate representation of our products and business ethic.

We ship Daily!! Mon-Sat! all products are in stock and ready to ship at all times! items ship within 24 hrs of received payment.

Heather Gamble

Contact shop owner

Heather Gamble

Coco Loco Loc Butter 4oz (VEGAN)
US$12.95
Patchouli Black Soap Body Wash
US$15.95
Nag Champa Perfume oil 1oz
US$21.00
View all 37 items

Reviews

Average item review
5 out of 5 stars
(1391)
mariluna G

mariluna G on Aug 25, 2016

5 out of 5 stars

Excellent shampoo. It soothes my dry scalp and hair. And the scent is amazing! Lightning-speed shipping too. Thx!

mariluna G

mariluna G on Aug 25, 2016

5 out of 5 stars

Excellent shampoo. It soothes my dry scalp and hair. And the scent is amazing! Lightning-speed shipping too. Thx!

sell0248

sell0248 on Aug 22, 2016

5 out of 5 stars

These shampoos are amazing. The aromas are top notch and my dreads feel SO clean and perfect.

View all 1391 reviews

About

Because I believe in a better way...

Our story is still being written :) hang in there!

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Shop members
  • Heather Gamble

    Owner, Maker, Designer, Curator, Spiritual Adviser, Shipping Guru, Mixtress, Mentor, Goddess

    Hi ! Thats me, Im heather. I totally own this place :) Everything you see here I create. I do a bit of everything, I like to tell folks im developing a very viable post apocalyptic skill set... you know for after the zombies invade ;)

  • Michael Douglas

    Shipper, Tech Support

    Heather's husband moral, financial,technical support and shipping wizard.

Shop policies

Last updated on August 17, 2016
Thank you for visiting Vital Goods! I am a SAHM of 5 and I personally hand make and hand blend everything in the shop. I wanted to bring these things to you simply because I love dreadlocks and I want to help give something back after all they have given me. Our goods are all made with 100% natural ingredients! We do NOT use any artificial colors, fragrance or preservatives! We only want to help give you the very best for your locs! Natural hair and skin care are very important to me, I take pride in what I do, and I would never sell a product that I do not use myself.

We welcome your questions however our inbox can get pretty crowded answering the same commonly asked questions so to get the fastest answer PLEASE CHECK THE FAQ’S BELOW!

Accepted payment methods

  • Accepts Etsy gift cards
Payment
If you have a coupon code please be sure to ENTER IT AT CHECKOUT i can no longer issue refunds for discounts not applied during checkout.

We accept major credit cards and PayPal.
PA residents must pay sales tax.

CANCELLATIONS :Cancellations will be made for wrong item ordered ONLY! ie you purchased scent A but really wanted scent B, if the items are the same price just contact us and we can switch it. if there is a price difference simply purchase the item you actually wanted and request a cancellation of the first incorrect order. Above all else know what you are buying! We do not approve cancellations or return requests due to buyers remorse! Items ordered may only be cancelled before shipping is printed! WE SHIP ORDERS SUPER FAST!
Shipping
Domestic shipping is done by either first class or priority USPS. All packages have tracking info and delivery confirmation! We Ship all orders placed before 5pm mon-fri the next day, orders placed after 5pm will ship the 2nd day. Orders placed after 5pm fri- 5pm Sunday will ship Monday morning. If you have not received your package within 7 business days and you are located in the USA please let us know so that we can help you locate it!
RETURNED PACKAGES(returned to sender): if your package is returned to us by USPS (marked undeliverable) for any reason, we will make an attempt to contact you to confirm the address and reship the package. In most domestic cases we are willing to reship the package at 50% of the original shipping cost. We will send you a bill via paypal for the reduced shipping charge :)
If the reason the package was returned to us is due to no fault of our own and you do not wish to pay the reduced shipping charge to reship the package we will treat it as a buyer initiated return and issue a refund in accordance with our return policy outlined below in the "returns and exchanges" section.
We cannot be held responsible for packages once they leave our hands but most of our packages are insured through USPS. Should your package become lost or damaged we will be glad to assist you in filing an insurance claim with USPS or we can even file on your behalf if you like.

What to do in the event that your package has been marked delivered by USPS but you have not received it. I know it seems obvious but look around on your patio, under and behind any furniture if its too big to fit in your mailbox your carrier may not want to leave it out in the open where anyone can pick it up. Ask your neighbors if any of them have received your package by mistake, this happens quite a lot and your neighbors probably are not in any rush to bring it to you or put it back out for the carrier. Ask your carrier if they recall leaving a package at perhaps the wrong house or in the wrong mailbox. If you live in an apartment building check the area where large parcels are left that do not fit in those tiny mailboxes, check the management or main office. If you have checked all of these and you still haven't located your package the next step is filing a complaint with USPS. You can file a complaint here on the USPS website. When you submit your complaint you will be given a confirmation number please write it down, save it or take a screenshot we will need this information or a copy of the confirmation from you to assist with your complaint and to file a claim if it becomes necessary. Contact us and send us the confirmation number or copy of the confirmation from your complaint. We will also file a complaint and need to be able to associate it with yours. If this still hasn't gotten us anywhere sadly we will need to proceed with an insurance claim. We will gladly take care of this part for you. I know this seems like a big hassle but i hope you can understand that we are not USPS and we cant be responsible for their mistakes this is why we insure packages. We are happy to help with all this hassle and we absolutely will help obtain a solution to the problem but it will require a bit of work on your part especially when the problem is USPS says they delivered it but you haven't received it. That means we did our part, we sent the package, it wasn't lost in transit, the carrier either left it at the wrong place or someone stole it from the right place and believe it or not there are dishonest people in this world who cannot resist getting something for nothing. Please understand that none of this is our fault just as it is not yours and we want to help you but we also must protect ourselves and our business.

Please note all insurance claims must be filed no later than 60 days after the date of mailing!!!!


***ATTN INTERNATIONAL BUYERS***
International shipping is done via USPS priority international mail all international packages are INSURED!
most international packages will arrive in 10-14 business days.

Contact me for a reserved listing!! Up to 2 lbs is $29 to canada and $34 everywhere else PLUS THE COST OF INSURANCE which is not optional!!
Please be aware that all customs fees, duties, taxes, brokerage fees etc are the buyers responsibility! You should check to see what the rates are before buying! We have heard they can be quite expensive! We cannot lie on customs forms! This is not only an unethical practice it is a federal crime that carries hefty fines! Not to mention lying is bad karma :)
Refunds and Exchanges
RETURN/REFUNDS : We here at Vital Goods want you to be happy with your purchase. If you're not happy we aren't happy. If you are not completely satisfied with our *products you may return them to us within 14 days of the date of delivery for exchange or refund of the item price a 20% restocking fee will be applied to all refunds. Shipping is the responsibility of the buyer, we do not pay return shipping costs and your original shipping charges will not be refunded. The product must be at least 2/3 full, unaltered and undamaged. You MUST contact us first for a return authorization prior to sending the item back. Any items returned without pre authorization will not be acknowledged. After obtaining a return authorization you may send the items back, but please use a traceable shipping method and pack the items well. Once the items arrive to us we will inspect them and if the above criteria has been met a refund less the 20% restocking fee will be issued back to your original source of payment within 5 business days (funds may take longer to become available depending on your bank or card issuer).

(*accessories are excluded and are non-returnable)


DAMAGED ITEMS : If your item arrives to you damaged in transit, contact us right away and be sure to snap a couple quick photos of the damage, most of our packages are covered by insurance and we may need documentation for insurance purposes.


CANCELLATIONS :Cancellations will be made for wrong item ordered ONLY! ie you purchased scent A but really wanted scent B, if the items are the same price just contact us and we can switch it. if there is a price difference simply purchase the item you actually wanted and request a cancellation of the first incorrect order. Above all else know what you are buying! We do not approve cancellations or return requests due to buyers remorse! Items ordered may only be cancelled before shipping is printed! WE SHIP ORDERS SUPER FAST!


Give Independent business the chance to do what we do best and that is change the way you shop for products!
Additional policies and FAQs
Vital goods FAQ

We welcome your questions but if you don't feel like waiting for me to get back to ya then have a look through some of our most frequently asked questions.

Q) The item i want is out of stock when will you have more?
A) I try to keep up with listings daily and i usually relist them after 8pm (est). If i miss something during the week I always go over our stock on sundays and relist items so always check back sunday after 8pm, if ive missed anything i will likely catch it on sunday. If the item your looking for hasnt been relisted on sunday it means we really are out of it and i am working to make more :)

Q) WOAH!! why is international shipping so expensive? I order items from the US all the time and shipping costs waaaaay less than what youre trying to charge me!!
A) ok lets take a deep cleansing breath, in through the nose, out through the mouth :) its likely the cheaper rate your charged by other US sellers is a first class postage rate. First class postage is notoriously unreliable and can take literally months to get to the customer. Thats just not how i roll. Most of our items are too heavy to fit into the first class rate and they are bottles of liquid!! we want them to get to you as safely and as quickly as possible and first class postage just wont cut it. The priority postage rates that we charge you are what we pay for postage so as much as id like to i simply cannot charge you the customer any less than what i actually pay. trust me i feel your pain, i realize USPS is charging outlandish rates and they jack it up each and every year! in 2013 the rates increased buy 70% in some cases!! The point is I know its terrible and it hurts us as much if not more than it hurts you, theres just not a thing i can do about it other than promise you that its totally worth the shipping rates :)

Q) My (insert random group or organization here) is having a fundraiser, raffle, etc can you donate to our cause?
A) Rest assured we give to plenty of charitable causes and as much as i wish i could help everyone who asks im just not in a position to do so :(

Q) I have a YouTube channel with 7 billion subscribers, can you send me samples of your products for me to review for my audience?
A) These days everyone has a YouTube channel and while im sure yours is the best ;) i get so many requests for this kind of thing that i would have been out of business ages ago had i sent everyone who asked free products. That being said if you choose to buy products feel free to review them all you like anywhere you choose :) you even have my advance permission to use photos of the products you choose to review. i may even hook you up with a coupon code for your viewers or subscribers if you have lovely things to say about our products ;)

Q) "Can your shampoo be used on hair that is not dreadlocked?” or "Im not african. can i use this shampoo?"
A) Absolutely! Our shampoos were formulated to be compatible with all hair types. And Im not african either, im irish and from pennsylvania lol

Q) “Do any of your dreadlock products contain wax”
A) absolutely NOT!

Q) im planning on placing a one million dollar order. could you possibly send me samples of nearly everything you have?
A) Im planning on owning a garage full of vintage European sports cars after my retirement could you send me samples of all of them?

Q) would you be willing to trade?
A) i seldom do trades simply because hemp jewelry doesnt pay my mortgage lol however there are a few items im almost always up for trading for : Yarn, Fiber, roving, cosmetics, and clothing.

Q) “I have liked your page on facebook but I don’t see any coupon codes can you please send them to me?”
A) like most businesses we announce sales on facebook and twitter and post limited time offers and codes on facebook, if you want to find those discounts when they are announced please subscribe to our news feed and check the page frequently. I am a ONE woman show here, making, packaging, labeling, and shipping, I really cannot be expected to message everyone the sale codes when they are posted.

Q ) "can I get a sample of your products ?"
A) We do not have samples our 4oz shampoos were actually meant as a trial or travel size product.

Q) "Can you make this scent that I don't see in your shop ?"
A) If it is an essential oil chances are I could, it may take a bit for me to order it but if it's something you really want I'd be willing to try. Please keep in mind some essential oils are very expensive and could potentially result in a higher price.

Q) "I need my order fast! How long does it take to ship?” or "I need my order by such and such a date."
A) I ship all orders within 24 hours of purchase with the exception of Saturday orders which ship on mon and holiday orders which will ship the next available business day. It usually takes anywhere from 2-7 business days for delivery, all packages are shipped with tracking you should receive a notification from pay pal with your number if you don't just message me and I'll get it for you. If you need it faster than that you can CONVO me for an express order please be aware shipping will be between $30 and $60. During November and December USPS can be delayed if this concerns you please CONVO me and we can figure your best shipping option to ensure holiday delivery. If you need it by a particular date that is sooner than a week after the above stated shipping time please request a faster shipping method, once it leaves me i cannot make it get there faster nor can i guarantee its arrival or arrival time.

Q) "Can you ship outside the US?”
A) Contact me for a reserved listing!! Up to 2 lbs is $29 to canada and $34 everywhere else PLUS THE COST OF INSURANCE which is not optional!!

Q) "Can you do wholesale?”
A) Yes I'd be glad to. Wholesale guidelines are as follows...you must have a current business or tax ID number. Any product purchase over $150 (accessories excluded) for a business will be considered wholesale and discounted by 30% you must contact me so that I can reserve a custom listing for you and get you a shipping quote