Thank you for popping by - if you are a wax fan, then you are in the right place :-)
We are always on hand to answer any questions so feel free to contact us if you require assistance.
We have a website www.vixwix.co.uk where you can see lots of products and we are also on facebook www.facebook.com/vixwix44 where we have over 3,000 fans and 5* feedback :-)
We hope to be your first choice for wax melts
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If you wish to cancel your order, you must contact asap - as we ship almost instantly, your product may have already left our possesion, If that is the case, the customer is liable for return postage to us. Once return goods recieved in the condition they left in, a refund will be issued.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us within 3 days of receipt
For packages that are not cashed at your post office within 14 days, Vix Wix reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
Additional policies and FAQs
NEVER leave a burner unattended - Vix Wix accepts no responsibility for accidents caused by, or as a result of leaving a burner or molten wax unattended
KEEP OUT OF REACH OF CHILDREN
Vix Wix Ltd ("us", "we", or "our") operates https://www.vixwixreps.co.uk (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing a service and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
This policy applies where we are acting as a data controller with respect to the personal data of Vix Wix Ltd service users; in other words, where we determine the purposes and means of the processing of that personal data.
Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, billing details and IP address. ("Personal Information").
Like many site operators, we may collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated
with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we feel may be of interest to you. Your details will never be shared with a 3rd party without your consent. However, by using the checkout facility on our website, you share payment information with a 3rd party, namely Paypal and Sage Pay. Each of which have their own terms & policies for you to browse.
The security of your Personal Information is very important to us and we do everything possible to protect your information; but, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We have taken measures to best protect all of the information you share with us. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
Payments made by card go through a secure 3rd party processor Sage Pay.
Payments using a PayPal account go through the secure PayPal gateway.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet and are not seen nor stored by Vix Wix Ltd or any of our servers, databases or employees.
Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
Online security is constantly evolving so, if you are using older versions browsers we recommend you update your browser to a later version in order to take full advantage of the improved security features.
Retaining and deleting personal data
We will retain your personal data as follows:
Order details will be retained for a minimum period of 3 months following the online order date and for a maximum period of 5 years following online order date for tax reporting purposes.
Below we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
• the right to access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to object to processing;
• the right to data portability;
• the right to complain to a supervisory authority; and
• the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims].
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
To the extent that the legal basis for our processing of your personal data is:
• consent; or
• that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us by email to vktrading44 [!at] gmail.com