vonnieandco

- all the makes for all the people -

Sacramento, California | 589 Sales

vonnieandco

- all the makes for all the people -

Sacramento, California 589 Sales On Etsy since 2014

5 out of 5 stars
(66)

Shop owner

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Announcement   New shop name: Vonnie & Co., previously HelloRedRubi. I will continue to use up tags that is labeled as helloredrubi until I run out. No need to put anything to waste here! :D

EVERYDAY DISCOUNT
Buy 3, get 10% off, use code GIVEME10OFF
Buy 5, get 15% off, use code GIVEME15OFF
Buy 7, get 20% off, use code GIVEME20OFF

Announcement

Last updated on Oct 11, 2018

New shop name: Vonnie & Co., previously HelloRedRubi. I will continue to use up tags that is labeled as helloredrubi until I run out. No need to put anything to waste here! :D

EVERYDAY DISCOUNT
Buy 3, get 10% off, use code GIVEME10OFF
Buy 5, get 15% off, use code GIVEME15OFF
Buy 7, get 20% off, use code GIVEME20OFF

Vonnie

Contact shop owner

Vonnie

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Reviews

Average item review
5 out of 5 stars
(66)
See reviews that mention:
quality 3 shipping 4
View all 66 reviews

About

Keep on, keep on pushing

ABOUT ME
My name is Vonnie and I am the face behind HelloRedRubi and now known as Vonnie & Co. As you can see, I love to crochet, knit, and all things creative. Long story short, I have always been a creative child and it's reflected on who I am today and what you see.

MISSION STATEMENT
At Vonnie & Co., we believe that everyone's unique style is a reflection of their personality. We love to design, create, and provide quality and beautifully handmade items to our customers. We value their time as much as we value ours, so why do the best we can!

CORE VALUES
• Creativity • Honesty • Growth • Daring • Persistent

Shop members

  • Vonnie Tang

    Owner, Creator, Designer

    She has been crocheting for over 10 years and knitting for over a year+. She started designing back in 2016 and loves being able to come up with new ideas. Check out her website, www.vonnieandco.com

  • Richard Le

    Photographer, My Number 1 Fan

    He is a commercial automotive photographer and an amazing photo retoucher. Check out his website, www.richardle.net, if you want to see his work!

Shop policies

More information

Last updated on Sep 25, 2018
Frequently asked questions
Not sure to pick from First-Class or Priority Mail?

Please understand that First Class Mail and Priority Mail are the same mailing system, but different names due to how “heavy” an item weighs. So it does not always necessarily mean one ships faster than the other.

Priority mail
Ship time: 1-3 days
Includes a $50 insurance
USPS tracking included

First Class Mail
Ship time: 2-5 days
USPS tracking included

***Information taken from the USPS website***

Shipping

My main shipping choice will be USPS shipping. All orders include a tracking number. I try to make shipping as little as possible, but price will vary throughout the years due to shipping rate increase. (Shipping rates increase implemented by USPS on Jan 21, 2018)

IMPORTANT
Once the item is marked "shipped" and "accepted at USPS origin facility" then the item becomes the responsibility of the USPS and I will not be considered liable for the lost, damaged, or stolen package during the shipping process. You should contact your local USPS first and see what you can do!

Refunds and Exchanges

I do accept exchange, but ONLY if the item is not what you ordered (i.e. you ordered a pink hat, but received a purple hat or you ordered a keychain and got an ornament).

I take a lot of pride in my work and if you're unsatisfied because you ordered the wrong item, size, or color then I can not refund or exchange.

Processing time vs Shipping time

Processing time means how long it will take myself to complete the order while shipping time means how long it takes from when I ship the item out to when it gets to you.

Shipping time is dependent on the USPS, please be aware of the weather condition in your city, there may be delays. I have no power on the USPS and shipping time has nothing to do with my shop.

Custom and personalized orders

Depends on the customization, but it's best to contact me in advance and ask. I may not always do customization due to time restraints or material/color availability.

I can't download my digital PDF, what can I do?

If you have any issue with downloading the digital PDF, please contact me! Sometimes etsy has some glitch and I am more than happy to see what's going on and send you one through your email!

Do I get a tracking number?

Yes you do, you should receive an email stating that I have purchased your shipping labels and the tracking number should accompany it or go to your order status on Etsy to retrieve the tracking number. (Tracking will be through USPS, unless stated otherwise)

What if I need an item before a deadline/event?

It's best if you contact me first to see if that is possible due to other orders before you. I can only tell you when and if I am able to send it out to you, but shipping time is not reflected on me. I will not guarantee any specific delivery dates because I don't know!

For example:
I may say order now to get in time for Christmas (but as long as it makes it by the 24th it is technically in time for Christmas)

But I wouldn't say things like that unless I know I am able to send it out at least a week in advance of the deadline.

I'm buying more than one item can I get a lower shipping rate?

Yes you can! If you contact me ahead of time, I can create your own listing with a different shipping price!

My tracking number says "not found" or "delivery information is not yet available

Don't worry, sometimes it takes up to 24-48 hours for the shipping facility to scan and update the tracking number!