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Shop policies

Last updated on March 17, 2011
Welcome to vsilcoxdesigns! I hope you have a very pleasant shopping experience!!!

It is important to note the following:

It is possible that your purchase may not be completely cured at time of receipt. NOT TO WORRY!!!

This only means that they were painted on or around the time of order, and have not reached the 10 day required cure time, and cannot get wet until this date passes. During this cure time they will be completely dry to the touch, so you have no worries about handling the piece before the cure date.

Candle holders may be used while curing! The wash date will be included with your glassware. After the cure date has passed, your pieces are heat safe and dishwasher safe.

Custom orders are reasonably priced and are most welcome!!! Please note that once work has commenced on a custom design, each change to the design thereafter will incur a 5.00 charge.

vsilcoxdesigns is not responsible for breakage caused during shiping, and purchasing insurance is recommended.

Accepted payment methods

Returns and exchanges
Sales are final on all custom made-to-order requests. All other items may be returned for refund of the item price minus a 15% restocking fee to cover Etsy's commission and Paypal fees. Shipping costs are not refundable. Exchanges are possible under certain circumstances, please convo me for more information.

All glass pieces must be returned within 10 days and must be free from any damage, cracks, chips or scratches for refund.
All transactions through Paypal only.
Shipping via USPS Priority Mail, Federal Express, or UPS. Insurance is not included in the price of your purchased piece. If you would like to purchase insurance, please contact me for rate.

Shipping: As all of my pieces are from heavy weight glass, they are carefully packaged in sturdy boxes, bubble wrap and protective foam filler. Overnight or second day delivery is available...please convo me for additional shipping costs on overnight or 2nd day orders. I do offer international shipping!! Please convo me for rate!!

My shipping charges are specifically calibrated to include shipping fees as well as packaging materials and other costs inherent to shipping products. While other merchants include these expenses within the item cost, I charge the true total cost of shipping to keep my item prices consistent for internet buyers as well as local clientelle. As per my shop policies, all quoted prices are non-negotiable, in fairness to all buyers.
Additional policies and FAQs
Each item is unique and one of a kind. As each piece is individually hand painted, slight variations in design and color may occur and are normal.