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wagapapa

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wagapapa

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Shop policies

Last updated on March 27, 2011
Welcome to Wagapapa, cross stitched jewels and accesories handmade with love.

All items are designed and made by me.

Thank you for visiting my store on Etsy! Below are my shop policies. Please read them before buying.

Accepted payment methods

Returns and exchanges
Custom stitched pieces are non-refundable, but if you're unhappy with your finished piece (although I don't think you will be), just convo me and we'll see what I can do to fix it!

I only accept returns for items that are in some way defected. I do my best to only make products of great quality and to package them well enough to survive shipment!

Lost parcels: in the rare case this happens, I will refund you the money or send you another one at no cost, as you like.

I regret that due to the nature of digital files I cannot offer refunds on PDF patterns once they have been e-mailed to you. If you are able to contact us before we send the pattern then we will gladly give you a full refund of the purchase price.
Payment
All taxes are included.

I only accept Paypal . More info: www.paypal.com

Your purchase can be cancelled unless your parcel has already been shipped. Please contact me asap.

If I have not received your payment within 24 hours after the submission of the order I will have to cancel the sale and relist the item so that someone else has the opportunity to purchase the item.
Shipping
All orders will be shipped through Correos (spanish national postal service), the most reliable and cost-effective service, which holds agreements with all the major national postal services, like USPS. Find more about Correos at www.correos.es

All parcels will be sent registered. After shipping I will provide you a tracking number to follow the parcel until it reachs its destination.

FREE SHIPPING.

Gift wrapping, insurance and priority mail service are available upon request.

All orders will be shipped out immediately after the payment is received (except weekends and holidays).

PDFs are e-mailed directly to your inbox to the email address Etsy has on file for you. If you would like the file sent to another email address, please specify upon ordering. Be sure your email address is both correct and still active. We will not send the file more than once.
Additional policies and FAQs
If for any reason you are unhappy with your purchase, please contact me before leaving feedback and we could talk about it.

Custom orders are welcome. Just send me an e-mail to mimideusto [!at] gmail.com telling me what you would like to have, what I could do for you, timescales and prices, etc.

If you are interested in having some of my products on a consignment basis to sell in your store, please send me a message.