Wakakan

Handmade collars, leashes, beds and more your our furry friends

Elda, Spain 7327 Sales On Etsy since 2014

5 out of 5 stars (1240)

Wakakan

Handmade collars, leashes, beds and more your our furry friends

Elda, Spain | 7327 Sales

All Items

Sara and Ricardo

Contact shop owner

Sara and Ricardo

Announcement    In our store you will find a lot of pretty and handmade stuff for your furry friends!!

Announcement

Last updated on May 27, 2017

In our store you will find a lot of pretty and handmade stuff for your furry friends!!

Reviews

Average item review
5 out of 5 stars
(1240)
See reviews that mention:
quality 256 shipping 129 customer service 57

Shop policies

Last updated on May 1, 2019
Welcome all animal lovers to Wakakan's store! We hope you like our products. They are all handmade with much love!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Our clients' satisfaction and that of their fourlegged friends is our priority, and therefore we hope you love every item that you purchase from our store. But if there is any problem with your purchase, don't hesitate to contact us to resolve it.

Our collars are available in diffferent sizes. To know which size to choose, it is best that you measure your pet's neck before buying. If none of the available sizes fit them, contact us to make a personalized one for your pet.

Even though we do our best to provide great quality products for pets, our furry friends are often unpredictable.

We use 100% cotton fabrics for the exterior of our products, because it is softer on the dog's skin, leaving the most resistant materials (interlining and nylon webbing) on the inside to make it a safe item. For these reasons we don't use other materials. But since we use 100% cotton, it is inevitable that is suffers from wear. How it can deteriorate depends on many factors, such as how much the dog pulls, how active he or she is and how long the item is exposed to the elements.

Therefore we cannot be held responsible for the deterioration that may occure from use, as well as any harm resulting from neglect, misuse, or abuse of our products.

If, upon receiving an item you wish to return it or exchange it, you have 15 days to do so, as long as it hasn't been used. Shipping fees both of returning the item and shipping the new one fall on the customer.
Payment
Orders will be paid via Etsy Checkout, since it is an easy, fast and secure way to shop.

The payment must be made within 24 hours of having placed the order, otherwise it will be subject to cancellation.
Shipping
Before making a purchase, please make sure your Etsy shipping address is correct.

From the moment we receive the payment for an order, we have between 2 and 5 business days to prepare it and send it.

MAINLAND SPAIN

All our items are sent using TIPSA Economy service with tracking number, so you can trace your delivery.

To trace the package you must go to www.tip-sa.com and enter the tracking number we provided you when we marked your order as shipped.

BALEARIC AND CANARY ISLANDS, CEUTA AND MELILLA

Packages to these territories are sent as certified mail with tracking number, which can be looked up at www.correos.es

Customers in the Canary Islands are responsible for all duties and customs charges and must provide us their government-issued ID number, as it is required of us to provide it upon shipping.

US & CANADA

Orders of dog collars and leashes are shipped with DHL, and you can track them right here on Etsy, or by going to dhl.com and entering the number we provided you when we marked your orders as shipped.

We do not ship to P.O.Boxes

International clients are responsible for all duties, customs charges, processing and transaction fees.

CAT COLLARS AND TOYS: these products are sent using certified mail with tracking from Correos (the Spanish postal service) however it is the country of destination’s postal service that is in charge of updating the package’s status once it has left Spain. If you are unable to see updates beyond the package leaving Spain when you enter the tracking number into www.correos.es, please contact your local post office to inquire about it.

INTERNATIONAL CLIENTS (OTHER THAN US AND CANADA)

All our international packages are sent using certified mail with tracking number from Correos (the Spanish postal service) however it is the country of destination’s postal service that is in charge of updating the package’s status once it has left Spain. If you are unable to see updates beyond the package leaving Spain when you enter the tracking number into www.correos.es, please contact your local post office to inquire about it.

If you would like to use an alternative, faster delivery service, please contact us before making the purchase.

International clients are responsible for all duties, customs charges, processing and transaction fees.
Additional policies and FAQs
If you have any special request (size, color, design) don’t hesitate to contact us. It will be a pleasure to answer your questions.
Wholesale orders are welcome, don’t hesitate to contact us with the details.
Our collars and leashes are handmade and reinforced with 4 seams, interlining and webbing, but still, any collar or leash, however durable, will eventually wear out. Please be safe and change your pet’s collar and leash when they start showing signs of wear.
All our products are made in a smoke free / multi-species environment.