walkonthemoon

♠ RESIZING ♠
I want you to be happy with your new jewelry so if you need any re-sizing done, please let me know at the time of purchase & I'll re-size it for FREE (plus additional materials cost). If you get it home & its too big or small, I will re-size it for a min fee of $5.00 (to cover the packaging/ additional shipping etc.) If an abundance of additional materials are required the fee may increase. *Please note: We do not cover return shipping costs.

All sizes, lengths etc. are stated honestly & to the best of my measuring ability. :o)

♠ RETURNS & EXCHANGES ♠
***PLEASE CONTACT ME BEFORE RETURNING ANY ITEMS. I will give you instructions for your return. If you return an item to me without contacting me first or neglect to follow the return instructions, you do so AT YOUR OWN RISK and your full purchase price may not be refunded.***

I will gladly accept returns for any reason within 7 days. If you have any problems or issues with your purchase, please let me know as soon as possible & together we can come to an amiable solution. *Please note: I do not cover return shipping costs (unless defective or grossly mis-represented) & must receive the returned item in unused condition before refunding your full purchase price (shipping not included).
Return Shipping shall be requested via USPS 1st Class Mail and Tracking is REQUIRED. Please BOX ALL ITEMS for safe return. Buyer is responsible for damage to returns due to improper packaging.

In the event of an even exchange, BUYER will be required to pay additional shipping fee to cover shipment of new item. In the event of an exchange where the new item is less than the original, any price difference (overage) shall be refunded to you upon return of original item and new item will be shipped promptly (additional shipping fee will be deducted from overage). In the event of an exchange where the new item is more than the original, any extra cost for new item (including additional shipping charge) will be responsibility of the BUYER and an Invoice will be sent. Once original item is received by seller & invoice is paid, your replacement item will be shipped promptly.

Sorry, CUSTOM & WHOLESALE orders cannot be returned.

If you have any questions, comments or would like to place a CUSTOM or WHOLESALE order, please don't hesitate to contact me.

MA residents: Uncle Sam wants his cut (sorry) 6.25% sales tax will be added upon checkout! I accept all major credit cards, PayPal and Money Order. If paying by PayPal, payment is required immediately upon checkout. If you are sending a Money Order, I would expect to receive it within 10 days of purchase. Please contact me with any questions you have regarding the Checkout/ Payment process & I'll be glad to help. :)

New to Etsy? This wonderful tutorial will help you through the checkout process http://www.etsy.com/help_guide_checkout.php

I ship to the address you enter ON ETSY at checkout. Let me know if I should re-direct your order.

♠ PACKAGING, SHIPPING & ECO INFO ♠
All orders are packaged with the greatest of care (and prettily) to ensure their safe arrival. All items are packaged suitable for gifting!

Items will ship out within 5 business days of payment. Custom orders & special requests may take a bit longer. If you need your item by a certain date, please remember to order well in advance to account for handling time.

I use recycled packaging whenever possible and encourage you to do the same. I do not include a paper receipt or packing slip, as all of this information can be found under your Etsy Purchases page.

**Please note:
I have NO control over USPS shipping times. All items will include tracking information.
See below for USPS shipping estimates:

U.S Shipping is via USPS First Class Mail (3-7 days).

Shipping to ALL INTERNATIONAL DESTINATIONS is USPS First Class International (7-10 days). However, Pkgs. have been known to take up to two weeks or more to clear Customs & arrive. I appreciate your patience with Shipping issues.

Again, I have NO control over USPS shipping times. Please allow at least 14 days from the date of shipment (US) before assuming your package is LOST. I will be happy to work with you to come to an amiable solution regarding non-delivered items. INTERNATIONAL BUYERS: please allow up to six weeks for your item to clear customs. Your parcel may be subject to duties and/or customs fees. These are the responsibility of the buyer. Contact your local post for more information. UK can view terms here: https://www.gov.uk/goods-sent-from-abroad

Wholesale, Consignment and Media Inquiries are always WELCOME!!

*Detailed CUSTOM orders require an initial 50% non-refundable deposit before beginning work on the design and making the item. Please note that additional changes during the work process may require additional fees to cover cost of time & materials. Simple changes to already available designs (ie: color, length, changing earring wires etc will most likely not require Custom order status unless here is a significant change to the design).

Please note* Walk on the Moon will never intentionally mislabel or misrepresent any materials used, to the best of my knowledge.

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Proud member of:
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WASAA Western Avenue Studios Artist Association http://westernavenuestudios.com
Arts League of Lowell http://www.artsleagueoflowell.com/
SRAJD Member #157 http://www.hathorrising.com/SRAJD/Roster.htm

All Images & Descriptions Copyright© walkonthemoon 2014. All rights reserved.

Regina McGearty
Walk on the Moon
122 Western Avenue
Studio A206
Lowell, MA 01851
reginamcg [!at] walkonthemoon.com