Amy Doggendorf on Jul 14, 2016
amandafalcioni on Jun 29, 2016
The decal didn't come with any instructions at all. It also came in about 20 different pieces. I don't understand why it couldn't just come as a whole decal rolled up and ready to put up. We haven't put it up yet but it will likely take hours and hours considering all of the pieces. Disappointing.
Here you can find info about payment options, working hours, how to buy wall stickers, etc. All our wall decals are removable however aren't reusable!
* All prices are in U.S. Dollars (USD).
*Wall's Tale Wall Decals for Kids Shop is using PayPal payment gateway and do not require the registration. All financial information are proceed via PayPal secure servers using Encrypted data (supported by valid SSL Certificates).
* Wall's Tale Wall Decals for Kids Shop will not proceed your order for plotting (cutting) until we receive full payment for the product.
* Once an order is approved (including colors/size), no changes are allowed to artwork files, order specifications or production time.
(!) IMPORTANT: Wall's Tale Wall Decals for Kids Shop reserve the right to cancel completed order(s) if the buyer do not provide the information needed to proceed the order within 20 days from the date of purchase.
International orders should take 7-22 business days to arrive, including customs time (which takes a while).
U.S.A. – from 10 to 21 business days,
Canada – from 9 to 20 business days,
Europe – from 7 to 18 business days,
Australia – from 12 to 22 business days.
Turnaround period before shipment is from 1 to 7 business days (in case of technical issues your agree to wait 4 more business days).
Since starting out in 2009, my customers have never experienced lost packages. However, Wall's Tale Wall Decals for Kids Shop reserve the right to not be held responsible should this happen.
Proof of the delivery of the sent package can be shown with a receipt. It is your responsibility to provide correct shipping address.
Important is to understand that your order goes through 2 customs controls (Turkish and your country’s) thus I try not to send small part of the decals (flowers, leaves, ect) separately as they may be lost. Small size decals are placed together on few sheets, so you will need to cut them out.
According to the size limitations of Turkish Post applied to EMS and installation issues - large decals (such as trees, ect) are split into few parts.
All Wall's Tale Wall Decals for Kids Shop orders are packaged in tubes, except the small size orders (which are shippend in padded envelopes), in order to decrease possibility of damage. However, Wall's Tale Wall Decals for Kids Shop is not liable for damages that occur in shipping.
Refunds and Exchanges
In case of production defects (not the defects related to shipping conditions) please return the complete order within 7days after you have received your order. Before you return your order please do CONTACT me (at da [!at] wallstale.com) to let me know your concerns and we will work it out from there .
NOTE: You are obligated to include the close-up picture of defected order. Then within 7 days, if asked, the order must be returned in the same condition as it was received.
(!) Important: return shipping charges are non-refundable and are full responsibility of the customer and customer is OBLIGATED to include the proof of the shipped order such as tracking code, shipping bill.
* All sales are final.
* Wall's Tale Wall Decals for Kids Shop will reproduce your order if an error will be verified.
* Wall's Tale Wall Decals for Kids Shop must be notified with 4 days from delivery of any defects (except defects related to shipping conditions).
* Wall's Tale Wall Decals for Kids Shop may request that you return complete set of a defective order within 7 days after receiving it. Return shipping charges are non-refundable and are full responsibility of the customer. Customer is OBLIGATED to include the proof of the shipped order such as tracking code, shipping bill.
* When the buyer return the defected order, new order is prepared within the original production periods and NO EXTRA charges are applied for the identical order (including shipping), ONLY if the customer had returned the defected order.
* When reproducing an order, the original production time and shipping method will be used.
* In case of order cancellation PRIOR to any order proceesing,Wall's Tale Wall Decals for Kids Shop will send 100% refund. Wall's Tale Wall Decals for Kids Shop are NOT responsible for ANY of the the fees applied to the transaction (including exchange rate, transaction fees, etc) by financial institutions acting as middleman between buyer and Wall's Tale Wall Decals for Kids Shop , thus any transaction fees are NOT refundable.
* If the order is IN PROCESS when the customer requests to cancel it - the cost of the proceeded material will be calculated and deducted from the refund.
Additional policies and FAQs
Where can I stick my vinyl decals?
You can apply vinyl wall decals almost anywhere! Vinyl wall decals work on any smooth, dry and clean surface: walls (look for wall decals, wall murals or wall appliques), mirrors (stickers for mirror or vinyl decals for mirrors), refrigerators (stickers for refrigerator), laptop covers (vinyl stickers for laptop), tiles, glass (vinyl stickers for tiles and glass), lockers, furniture (vinyl stickers for furniture), accessories, etc.. even you can apply vinyl wall decals to car's windows as well!
Other surfaces where you can install vinyl wall decals are ceilings, finely finished wood, laminate or sealed concrete floors (stickers for floor but they are generally more thicker), finely finished furniture, smooth metal (stickers for metal), exterior of glass shower enclosures, windows (stickers for windows), doors (stickers for doors), toilet stickers (and other places in your bathroom) light switch surrounds (vinyl stickers for light switches), mirror décor (stickers for mirror décor), fan blades, cabinetry facing, smooth tile, doors, chairs, plastics, refrigerators, dishwashers, toilets, etc.
Can I order a custom wall sticker?
If you can’t find the perfect vinyl wall decal, ask us for a custom wall decal. We have the most fun making custom designed decals for our customers, however due to the volume of custom orders we still keep a right to postphone or reject the custom order request. Give a try and let us know what you have in mind and we will try work up something that you will love. Simply email your request at da [!at] wallstale.com with your design description and size/color specifications. Price will be based on size, number of colors used and complexity of design.
Duration of my vinyl stickers?
Vinyl wall decals have up to 7-10 years indoor durability and 5 years outdoor durability, depending on the surface material it was applied to and weather conditions in your area (dry climates are ideal, but not too much sunny). Note that vinyl stickers placed in direct sun, or areas with moisture/steam (not recommended) may lose their adhesiveness. Vinyl wall decals that are applied to very smooth surfaces such as glass, plastic, porcelain or non-corroded metal will adhere the best if installed correctly.
The removable wall stickers must be stored properly (original backing), dust free to maintain adhesiveness.
Can I reuse my wall stickers?
Vinyl delals available at Wall's Tale Shop are NOT REUSABLE, although are removable (read How do I remove my vinyl wall decals? section belowe). Ones you apply your vinyl wall decal to the surface it is not recommended to reapply it.
How do I remove my vinyl wall decals?
Be gentle! Lift up an edge and very slowly peel up the vinyl sticker. There is always a chance that paint or furniture stain flecks may be removed with the sticker. Depending on the existing condition of surface you have applied the vinyl sticker to and the location and conditions where the vinyl wall decal was applied, we cannot guarantee this paint flecking won’t happen. Thus peel wall sticker carefully. Paint touch ups may be required.
You may try blow-drying the vinyl wall decals (on low heat) and then peel up slowly, the heat will softhen the adhesive side of the wall decal and should help you to remove it easily.
Suitable textured surfaces for vinyl wall decals.
If you are applying your vinyl wall decal to any texture greater than an orange skin (standard drywall finish), we do not recommend our products. Surface stippling or imperfections caused by faux finished paint applications will not allow the vinyl wall decal to adhere properly and may even create punctures in the vinyl. Dry, smooth surfaces of eggshell paint or better are recommended. Wall's Tale Wall Decals will not adhere to oil stained wood furnishings or furnishings cleaned with oil based cleaners. New paint must be dry for minimum one week before to application. WallsTale.com and BabyRoomWallStickers.com does not guarantee the success of vinyl stickers directly exposed to moisture/steam and does not recommend products for exterior use. WallsTale.com and BabyRoomWallStickers.com do not guarantee the success of installation on any surface that is not properly cleaned prior to application. Note also that wall decals will not adhere to wet or moist surfaces.
When will I receive my wall stickers?
Most orders are shipped in 1 to 10 business days depending on the orders line. We ship all orders via Turkish Postal Service (Istanbul, Turkey) and depending on your location, the item should be delivered in 2-5 weeks. A Tracking number will be emailed to you with details after your order will be shipped. For more details please read Shipping section.
Is your vinyl eco-friendly?
Yes! And it is best for kids’ rooms! The vinyl that we are using for decals has been certified a Green Product by Det Norske Veritas for meeting certification standards for process and environmental impact. The raw vinyl, manufactured Oracal, has the greenest process of any vinyl manufacturer. They are constantly looking for ways to improve their process to reduce waste and pollution to offset their environmental footprint.
Where is Color Chart?
Please see color chart at the top horizontal menu or click here.
What you mean by 3 colors,4 colors, etc sticker?
3 colors wall decals means that you have 3 main color in the design that you can change. For example: Tree trunk is light brown(this is 1st color), leaves are lime-tree green (this is 3nd color), and monkeys are brown (this is 3rd color). The colors are linked together so if for example monkey's skirt is soft pink and flowers are soft pink at the design than if you want to change the flowers' color the color for the monkey's skirt (linked color) will change as well.
Can I cut my wall sticker by myself?
Yes! The vinyl sticker material is bendable and can be cut with average household scissors. Cutting your vinyl sticker with household scissors may damage the overall look of the design, thus we suggest our professional die-cut device. Just send us a custom vinyl sticker request to da [!at] wallstale.com.