If an order is not what you expected, please contact me within three days of your items arriving. I am happy, to give a refund or store credit on regular shop items (excluding shipping and earrings) as long as the item is returned unused, unworn, and in original condition.

Please contact me in advance to let me know you are returning a piece.

Returns must be sent INSURED with a delivery confirmation (this cost is not refundable) as I can NOT issue refunds for items that are lost or damaged in transit back to me. Note there is a $5 USD restocking fee on all returns and exchanges.

Sorry no returns on custom or wholesale orders.

Earrings are not refundable for your protection.

Your satisfaction is important to me. Please convo me know if you are not satisfied with your purchase.

Payment options are Etsy Direct Checkout (most major credit cards), Etsy Gift cards, or Paypal.
Jewellery will not be sent until payment has cleared.

Items will be shipped to your Etsy account address. Please check to make sure that address is correct before placing your order.

If you are unsure about the checkout process, please visit http://www.etsy.com/help_guide_checkout.php

Thank you for purchasing from The Wandering Jeweler!

*** Please note, the mail is moving much slower than it usually does so please allow for longer delivery times. I will not be accepting rush orders at this time as I can't guarantee on time delivery***

** Important notice **
Items will be shipped to your ETSY account address. Please check to make sure that address is correct before placing your order.

Canadian orders, will be mailed via Canada Post and usually take 1 to 2 weeks to arrive from the date they are shipped. I will send you a message via the Etsy convo system when I ship your items. The shipping price does not include tracking. If you would like tracking or faster shipping, please contact me prior to purchasing.

US orders will be mailed via Canada Post. Delivery time ranges from 2 to 4 weeks from the date items are shipped. I will send you a message using the Etsy convo system when I mail your items. The shipping price does not include tracking. If you would like tracking or faster shipping please contact me before purchasing. Please note that customs can sometimes delay the delivery times by several weeks and unfortunately I can't control how long that takes.
All customs fees and taxes are the responsibility of the purchaser.

International orders (GB, EU, Australia, New Zealand, Switzerland, etc.) will be sent via Canada Post. I will send you a message when I ship your items via the Etsy convo system. Delivery ranges from 3 to 5 weeks from the date items are shipped. Tracking is not included in the shipping price. If you would like tracking or faster service please contact me prior to purchasing.
Please note that International Customs can sometimes delay the delivery times by several weeks and unfortunately I can't control how long that takes
All customs fees, VAT, and taxes are the responsibility of the purchaser.

If you have any questions please let me know.

FEEDBACK
Your happiness is important to me. If you are not happy with your order for ANY reason please let me know first.

How to care for your Jewelry
All jewelry should be taken off before showering/swimming/exercising. It will last much longer if you keep it in a clean and dry storage container when not in use.

To bring the shine back to your copper and brass gently rub it with lemon juice or by using copper or brass polish. Be careful as this will remove the dark patina from your jewelry.
For sterling silver clean it gently with a jewelry cleaner.